Early Upgrade Question

[Wopback]

i will just be respectful to them they are just doing there job. i work in a field that people get mad at me for something that is out of my control i just have to enforce rules and notify them if they break them .
i learned you get more if you treat them with respect . its my fault i broke the screen not VZW. just my opinion

Agree.....if its your fault then no need (didn't read your 1st post).

Now if its Verizon that's a different story. And, depends on who you talk too

Sent from my Chuck Norris approved DROID RAZR....

[Wopback]

Don't know if I fully agree with that... Honey tastes better than than crap. I've always found giving CS people "honey", instead of giving them crap, works a LOT better at getting what I want/need/deserve/whatever.

Not all of us have gotten great CS. And unfortunately in our society, the ones who "express" their concern are usually the ones treated at a more escalated level.......

Sent from my Chuck Norris approved DROID RAZR....

[jntdroid]

Not all of us have gotten great CS. And unfortunately in our society, the ones who "express" their concern are usually the ones treated at a more escalated level.......

Sent from my Chuck Norris approved DROID RAZR....

I know, I was just kinda being ornery. And I do agree there are times where you have to be assertive, especially when CS just flat out doesn't care.

[justin82]

Not all of us have gotten great CS. And unfortunately in our society, the ones who "express" their concern are usually the ones treated at a more escalated level.......

Sent from my Chuck Norris approved DROID RAZR....

i think there are times when we have to get mad . but when it is our fault we have to calm down . no if there fault i am a no mercy type person start nice but dont walk all over me . i have also learned dont talk to the people who answer phone go straight to the manager/ supervisor you will get more accomplished. i feel like i could of got an early upgrade if i would have pushed . i just choose my battles that was not one of them . but yes i agree it is sad in todays world that the loudest most obnoxious get the most attention .

[skennelly]

I'd say the amount of time you've been a customer will make a difference. If you've been with vzw for years, call the customer loyalty department and explain your situation and ask if their is anything they can do to help you out.

[budlight4me]

I was able to upgrade Jan. even when my anniversary wasn't till May. Got a discount as well

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[droidbionicmaster]

I did a year early

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[huskur]

Well, 4 months from upgrade date VZW gave me an early upgrade. They asked me what happened to my phone? I said "it's broke" and left it at that. They said, "let us see it and maybe we can fix it". I then said "really?? I will go get it, are you sure?" They said "yes". I then told them it was in a pile of $hit in a port-o-potty at the zoo. Do you really want it LMAO. They were all in stitches laughing and one guy said "pick a phone, your upgrade is valid today"

I hung my head in shame and got a Razr Maxx

[dezymond]

Don't know if I fully agree with that... Honey tastes better than than crap. I've always found giving CS people "honey", instead of giving them crap, works a LOT better at getting what I want/need/deserve/whatever.

Agreed.

They work in CS and I'm sure they deal with pissed off customers all the time, it gets old. Try to be respectful, but don't suck up too much. It's better if they see you're a loyal customer who also pays their bill on time. I got an early upgrade when I got my Nexus, think it was about 2 month upgrade or close to it

[justin82]

thanks guys i got some ammo to use but i think i will just wait hopefully the razr maxx will go on sell in next 60 days or so .. 2 upgrades need 2 phones