My mom and I recently upgraded from our old, simple verizon phones. We purchased 2 for 1 HTC Eris's, which I must say, (so far, as mine is charging) that I'm quite pleased with.
Eight GB of free MicroSD space as well as the ability to use apps like NESoid, SNESoid, and Gameboid I'm really impressed with it, not to mention that it can surf facebook and play music via memory stick or Pandora. It's an awesome upgrade for a student like me, it'll be just like having a gameboy again XD except this time it doubles as a life-life : a phone .
Mom's been having a bit of trouble setting up her accounts to synchronize with her contact list...Too many passwords between Verizon.net and MyVerizon, (one of them keeps reverting all of our location-based information)
I went red Gyarados on my phone, which sorta prompted this whole smart phone ordeal in the first place, but I'm not a very social person so I don't have many contacts on my phone, though that may probably change since I'll have to make a facebook group to get #'s back.