As previously mentioned, Verizon reps are required to have a passing familiarity with every phone that they sell, it's unlikely that any employee is going to have intimate knowledge of any given product unless they happen to be personal owners. Second, it's worth bearing in mind that no matter how integral the battery is to the phone, in the end, it's a separate component. Knowledge of the phone does not equate to knowledge about the battery, or battery technology in general.
Everyone here is correct! There are only a handful of us who know the technical stuff of Android, the rest just pass along what they've "learned" from other reps, techs, and the data "specialists" of Verizon. I know more than the majority of them...and I owe that ALL to DroidForums!! ::
"If you think you know everything, you can't learn anything." -Robert Morris
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