I am thankful that I found a forum to discuss my DROID Razr. I've had the phone almost 1.5 years and have loved every moment of ownership up to the last 60 days. I have experience some issues and have not had much success with technical support in the Verizon Wireless store near me so I thought I'd seek support from who better than, other DROID Razr users. Recommendations are welcomed!
Issue: Phone began to overheat and does not hold charge. Brought to Verizon Wireless who stated it is a "known" problem and the phone will have to be replaced. Technician "backup" my phone contacts and pictures; told me I only needed to move the SIM card to the new phone and "Import" to my new phone when it arrived. I inquired if the phone I receive will be new or refurbished? I was told it was possible I may get a refurbished phone. I should have inquired more about this potential refurbished phone as the one I received has the SAME issues as the one I sent back to Verizon Wireless. Additionally, when I "imported" my back up contacts and pictures, they were not there.
Took phone back to Verizon Wireless, sent email to store management, no apology, no recommendations. I was told I am "eligible" to get another phone at a discounted rate in 6 months when my contract expires.
To me this screams extremely poor customer service and shipping products with "known" issues to customer is unethical.
BTW. I was able to save about 75% of the contacts because of my gmail account. Any recommendations?
Frustrated in Bowie, MD