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  1. Droid Newbie
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    #1

    New to Forum

    Hello all,

    I am new to this forum. I am havint a problem with my Droid phone after doing an upgrade. I keep getting an error message: The application internet (process.com.android.browser) has stopped unexpectedly. Please try again.

    I don't know what to do. It has been this way for about a week now so would like to try to resolve it. I found this forum in my search for a solution.

    Thanks,
    Kenny
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  3. Master Droid
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    #2
    First go to settings/applications/all, find the browser, hit clear cache and clear data.
    If that doesn't work, then try a hard reset. (this will wipe the data off of your phone and reinstall all the system software.) you will have to set up your phone again, which is a pita, so hopefully the first thing works. Good luck
  4. Developer Relations
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    #3
    Welcome to Droid Forums Kenny!! Sorry you are having issues but definitely try out JR's first suggestion and let us know how it goes
  5. Super Moderator
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    #4
    Hello and welcome to the droid forums

    DROID RAZR MAXXIMIZED!!!! PREPARE TO BE VANQUISHED!!!
    FEEL THE POWER OF DROID!!!
  6. Administrator
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    #5
    Hello and welcome to the forums Kenny...were you able to get your issue resolved?
    **Be yourself - Everyone else is already taken**

  7. Droid Newbie
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    #6
    JR... Thanks for the information. At first, i was not sure how to follow the instructions. I tried clearing the caches and data but to no avail. I wasn't sure how to do a hard reset but found some help here: HTC Droid Incredible: Hard Reset I did that and it has fixed the problem. Thanks so much to everyone for your help and follow-ups. You have all been very kind.

    Kenny
    JSM9872 likes this.
  8. Super Moderator
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    Welcome to forums

    Sent from my DROID BIONIC using Tapatalk 2
    "The problem with America is stupidity. I'm not saying there should be a capital punishment for stupidity, but why don't we just take the safety labels off of everything and let the problem solve itself?"


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  9. Developer Relations
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    #8
    Quote Originally Posted by kwickline View Post
    JR... Thanks for the information. At first, i was not sure how to follow the instructions. I tried clearing the caches and data but to no avail. I wasn't sure how to do a hard reset but found some help here: HTC Droid Incredible: Hard Reset I did that and it has fixed the problem. Thanks so much to everyone for your help and follow-ups. You have all been very kind.

    Kenny
    Glad to hear it is working now Kenny!!
  10. Master Droid
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    #9
    Glad it's working, sorry I wasn't more specific.
  11. Banned
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    #10
    Welcome to the site.

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