I am really frustrated so please if I sound rude it is for that reason only.
I just took my 4th Droid in to Verizon because the touch screen quit working after a phone call or if I lock it. Have to shut the phone off and restart to get the screen working again and not take any calls or let it time out. Frustrating.
Is there a fix for this?
After going through the hard reset motions with a sales person, she informed me that they will replace it with a refurbished phone. Which started the irritated ball rolling with me. I replied this will be my 4th refurb and 5th droid, why would I want another unrefurbished pos? To which she replied, that is all I can do for you. I said no it isn't all you can do for me, I want you to make it right. She offered to let me pay full retail for a new phone as a consolation. She informed me that it is motorola's problem not theirs and that they do them a "favor" by swapping them out, and that is the extent of their responsibility. I asked her to explain why Verizon doesn't stand behind the products that they sell, she had no answer.
At this point I demanded a manager and asked him what he would do to make things right for a long time and in my opinion patient (to this point) customer, he offered me $50 towards the purchase of a new phone (full retail) and basically scripted the same story as the saleswoman. To top it off they no longer carry the refurbs and they will have one shipped leaving me with out a working phone for 3-4 business days.
Now my questions: Are Motorola Droids complete and utter garbage?
Are others having to swap or warranty them every 4 months or so like I am?
Are people having similar experiences with Verizon not standing behind their products?
Are the refurbs any more worthwhile than paperweights?
Like I said this will be my 5th one in less than 1 year, all went out for different reasons mostly unrelated. I am starting to have a very bad taste in my mouth with Verizon and Motorola products.
Thanks for letting me vent.