This seems like the new place to talk about broken Droids and getting Refurb units and such.
I got my Droid in March and it has been chugging along just fine. A few little issues here and there but nothing that was big enough for me to take it in and get a crappy refurb unit. Well last week my phone stopped charging reliably. I will plug it in and the light will come on but when I wake up the next morning it is at 80 percent, sometimes I will plug it in and it won't charge at all.
Here are my questions. It seems that people are still getting refurb Droids, has the quality gotten any better on those? I really really don't want a refurb unit since it seems like they do the bare minimum to get them running then send them out. Ideally I would like a new Droid but I would rather have a Droid 2 (gross) over a refurb Droid. Do I have any kind of leverage as far as getting a new D2 (I know new Droids do not exist any longer)? I am seriously dreading getting a refurb unit.
I am having a Completly diffrent experiance.. My Droid one is having signal problems... Im in my own calling area... one min it reads full signal 3G... next I go to dial a number and hit send and reads No service... I am now on my 2nd droid 1... but Verizon enter a ticket to have the area checked for tower issues... not sure but if it isn't fixed soon I'm guna be *****ing
Wow I sure found the right thread here! I've had a Droid 1 for about a year. In that time I've had three warranty replacements (if I recall correctly) and one insurance replacement because I got caught in a severe rainstorm and couldn't protect the phone from the water.
The defects I had in the phone were varied. The first one was before the first software update, I had major issues with the Android keyboard. I had the same issues with the replacement and these went away with the first update.
I've had so many issues with the phone I can't recall what the other replacements were for. I had a bad proximity sensor in one and my screen blacked out on phone calls and I was not able to disconnect without pulling the battery. I have had all of my texts completely dissappear numerous times with the Droid 1, most recently, today. I've had phone calls come in but the phone never made a sound and over the past few weeks there have been odd "authentication failures" such as on gmail, yet I am still logged into gmail and getting my messages. I also have a severe home screen icon lag issue - where when I return to the home screen the icons don't populate, I just see the wallpaper. Sometimes they show up (delayed) and sometimes I have to go to the left or right screens then go back to get them to show up.
Anyway, my dilemma is this: Verizon asked I do a hard reset on my phone and see if that helps (it's the next step I need to take after several the past few weeks that have not helped). After that it sounds like they would like to send me another replacement... I am not sure I want another Droid 1! This has been so frustrating. I do take care of my phones, I am not a really heavy phone user, I don't try to root it or do any upgrades that the phone doesn't prompt me to do. I installed very few apps, all were highly rated and I did one at a time with time in between to ensure no issues. I had to uninstall one or two over time because it froze up the phone but it was obvious what was causing problems.
I asked this question elsewhere...is the Droid 2 or X any better? At this point I would be willing to get into a new 2 year agreement and pay that normal device price, but they won't even offer me that...they are saying it's $500 retail or something along those lines. I am willing to pursue it with Verizon if I hear that the 2 or X is better than what I have been experiencing. If not, I will have to find another phone entirely.
And...ironically...I have a really sweet deal through work where I could get an AT&T iPhone for comapny rates (in a huge group) but I don't because of the Verizon network and what I thought was good customer service. But I feel like there is something wrong here when a device has these kind of issues yet they keep giving me the same device as a replacement. Which I guess is the point of this thread.
Motorola Droid 2 | Multimedia Dock for Home | GPS Dock for Car
Haha I just looked through some of my prior posts...other issues included incorrect low battery indicator. The phone would go from 60% to like 10% and act like it had no juice left but if I shut it off and turned it back on, it would be back at 60% again. So even though the battery was really okay the phone thought it wasn't. Maybe it doesn't sound like a big deal but the phone actually acted like the charge was gone and might go dead during a phone call thinking it was drained but it wasn't.
Also, one model had vastly inferior signal reception, it was awful.
I can see I have lost all of my texts repeatedly over the past year...ugh!
Also. one phone randomly rebooted. Like I was doing basic stuff nowhere near the power button and the phone shut down and turned back on again.
I'll admit this model seems a tad less buggy than previous but I am upset at losing all of my texts with zero warning. And that my icons don't always repopulate.
Motorola Droid 2 | Multimedia Dock for Home | GPS Dock for Car
My Droid has been OK (bought it in Feb) but lately it has been taking a LONG time to dial a phone number. Anyone with a X or 2 notice any problems after a year or so?
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Never had any problems. With my droid, I still have it as a backup phone. It runs faster than the day I got it. See my sig.
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So, it's been 13 months since I first got my droid. My headphone jack broke one month into my phone. A smartphone noob, I dealt with it for 7 months, my ipod nano broke, then read that I could just get a refurb unit and that it would definitely be a warranty exchange. I've gone through 6 different replacements, the last one clearly did not have a good OS on it. I finally rooted and overclocked my last phone and decreed that I would never get another replacement. I got this verizon rep who recognized that I was going to move my entire family to Sprint (best coverage where I live in Denver), which is 6 phones, and offered to give me 50% off of a new phone and a new contract (Another 2 years) allowing me to continue my services with Verizon. Yanked my chain for 3 weeks then called me to offer upgrade at full price. I reminded them about the extended offer. They told me it was no longer available. The rep was shocked when I stated I wasn't interested. If they had not made the offer, I would not be so angry, but because they tried to pull a bait-and-switch, I'm through with Big Red. Anybody have such experiences?
Don't get me started....I have been with Verizon since december of 07 and I am currently on my 16th phone. I have 2....yes 2 D2's sitting in their fed ex boxes waiting to be returned, I am using one now, and am execting one on Monday to replace this one. That will make 5 D2's in less than a month....7 if you count original and first replacement. 10 if you count all droid devices like my D1's....10 in a year.
My issue is the "certified like new" replacements....they are certified pos's that fail in the EXACT same place they failed initially when they were first returned....16 phones....about 3 years....
In fact the only difference between me and you is I am getting a new D2 at no cost no contract change....and no 4 day bs....they have overnighted everytime.
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