My phone has a hardware problem, the microphone doesn't work. A factory reset did not remedy the situation.I figured Verizon would want to physically verify my problem before simply sending out a replacement, but apparently that is not the case; anyone can call in and get a replace. The employees at the back of the Verizon store claimed to be "techs" and were segregated from the sale staff?
My issues have been with the hardware and the physical operation of the sliding screen.
Not sure about Verizon doing it for courtesy reasons, as the phone is still under warranty and tied to a phone contract, of which I can't use because their phone doesn't work (I can only use it with a blue tooth, which I purchased). I suspect that if they can't provide a working phone, then the validity of the service contract may be compromised.
I just want a working phone in the same physical condition of my phone. I have taken care of it and should not be forced to accept a lessor condition phone because my original is defective. Again, if it wasn't tied to the contract and Verizon telling me that if I cancel the contract I owe them $350.00 for the phone, I might be more tolerant. How about I give them their phone back, they give me a prorated refund and zero out the contract so I can start fresh. I mentioned that to a rep and they ignored it. I like my phone and have zero issues with the service etc... just getting tired of making trips to Fedex and also the last rep I spoke to came off arrogant and unfriendly with no empathy, then again he is a tech support person so I should expect that.
I get replacement #4 tomorrow, post pending.
PS: not sure what motoblur is, by the little bit I have read about it, I suspect I don't want it or a phone that has it. I like my droid 1.
If you explain that this is your fourth, they should offer you a different model.
I was on my fourth and when I called this last Friday I was offered a Devour at first, but I told them It would be a step down. The supervisor agreed and offered me a Droid incredible. I told her I really need the keyboard as I am a heavy texter and E-Mailer.
She told they are not able to send Droid 2's because of how new they are, but she told me she would try her best and talk to her manager and call me back.
She called me back about an hour later and told me the manager approved it and that she would overnight the droid 2 and brand new battery and back cover!
Some of the supervisors really do care, sometimes you just have to keep calling and do not take no for an answer!
I wish you the best of luck and hope your replacement you get tomorrow is brand new!
I like the power of the Droid 2 but Motoblur is just not my cup of tea and as you cannot select the stock android as ui of choice I'm left with using my Droid 1 which I have no problem with.
NumberSix, Motoblur is the special ui moto has on the devour, backflip (on att) and a watered down version is on the Droids X and 2. It just takes away from the Android experience. Just my personal preference.
I recently called verizon because i've been having a lot of issues with my phone since the 2.2 update. They sent me a refurb Droid which i have to send back because the screen was really crooked when opened and there's a big bump on the case where the battery goes.
Anyway, the Droid I got was the one with the flat keryboard. Mine is the one with the raised keys. I specifically told the rep about this the first time i called (if i could get a replacement with the raced keyboard as the one i have now.) He told me "no problem. i know what you're talking about and will send a phone exactly like the one you have now.
I called back about the issues with 1st refurb and they sent me another refurb Droid to replace the damaged refurb. Again I mentioned the keyboard issue and again they assured me they would send me a phone that is exactly like mine/ Again they sent me a Droid with the flat keyboard.
Honestly I don't like this flat keyboard Droid. I compare it to mine and mine feels really solid in built quality. A little heavier than the Flat Keyboard Droid. That one feels extremely flimsy and very plastic like. This is kind of frustrating.
I believe my Droid has one of the few raised keyboards. I guess I'm one of the lucky few. I would hate a flat keyboard. I don't want the Droid 2 as it's design is too "soft". I like the angles and edges of my Droid. Good luck with your warranty exchanges. I hope you get a Droid that is comparable to your original.
Per my previous post I received replacement #4 for my Droid 1 Monday. Again it had a loose screen that open crooked and rattled. So I went to the local Verizon store and they had about 20 cert-new droids. It was not busy so I went thru them all and found two that were pretty close, in "tightness" and smoothness to my original. The rep helping me concurred that my original was surprisingly smooth and tight, especially compared to all the phone we went thru. Just wanting this to be over I accepted one and went home. About 15 minutes later got a call from the rep b/c he needs the meid # off my new replacement. During the call I lose service and it will not come back. I drove back to the store, b/c I couldn't call them. When I got to the store the rep gave some song and dance about them needing to "clean" the phone etc... In short the replacement had a nice slider but had bogus electronics. After waiting for 45 minutes with the rep assuring me everything was OK, I told him I was done with this and needed to talk to a manager or someone who could take care of this. He mentoined giving me a droid2, then the manager walked by and told him NO, droid 1 for a droid 1, I would have to pay for a droid2. Then the manager disappeared into the back. Knowing there was another droid in their stock of 20 that was pretty close, from my earlier visit, I went back thru their stock and found it. The rep wanted 15 minutes to activated it, I told him I would do it b/c it only takes a few minutes.He turned out to be clueless(hence the phone call earlier) It worked, I left and everything seems good,I can go about my life. Interacting with cell phone companies employees is like dealing with used car salesmen.
Editorial: Next phone is not going to have a sliding keyboard, I think it is a structural liability and I find myself using the onscreen keyboard more and more,I can live without it. Also, as long as new phones come out every 3-6 months getting a warrant replacement is always going to be a problem. Companies make a production runs of a certain models and then discontinue production and move on to the next one. Having had this issue, I researched online and I believe everyone abused the replacement process a few months ago when people were posting that they were getting new X's and 2 for their droid 1's. People admitted in forum posts, to sabotaging their phones to get an upgrade. I wish Verizon would have be stricter on those folks b/c people with legitimate problems now seem to be suffering. I love my smart phone and it is incredible what it/they can do, but having the service tied to the hardware tied to a contract is kind of uncomfortable; feels like I'm at the mercy of the cell company.
sent from my shadowROM droid
Just an FYI, MOST Droids have the flat keyboard and they get raised over a month or 2. I tried to exchange one for this issue once, and every store laughed at me and refused. I was shocked, my Droid went from flat to bubbled in just a month, and after 3 months it was very very raised.
I think that the ones raised from the start are tightened more in the spaces between the keys.
A friend of mine is on their 4th Droid:
Droid #1- Stopped holding 3G signal, camera stopped working, touch screen came loose
Droid #2- Dead pixels on the screen & loose slider
Droid #3- Headphone jack stopped working, micro-usb port loose, charger would just fall out.
Droid #4- We shall see.
Verizon has said absolutely no to replacing with a different model.