I had the same issue and I de-selected use ssl and of course my authentication failed to my exchange 2007 server, but when i checked it again and it authenticated and logged back into my email account, I was able to select open on the attachement and then it asked what do I want to open it with. Now I can view .doc, .xls .jpg, etc, etc, etc with no issues.
There seems to be a lot of confusion about Exchange and why people use phones that their IT departments haven't authorized on their network boggles me.
SSL - I have it on mine, it's turned on, it works. If your SSL isn't working then your exchange admin needs to look into what is wrong with their certificate.
attachments - I can send attachments back and forth all day long from my exchange account. If something is stripping it, it's on the back end.
I have the $44.99 account. Never understood the difference anyway -- and why is the pricing for corporate email higher than BB. Anyway, I have the same problem. Will not fetch xls or doc attachements (haven't tried others yet) on my Exchange account, but when I forward to gmail, they open immediately. Also, cannot get my Exchange Calendar to synch. It's blank.
A gun in the hand is better than a cop on the phone.
Only the Skilled Survive
A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.
Drill Sergeant Frick's Rules For Un-armed Combat.
1. Never be unarmed.
2. See Rule #1
USMC rule # 23 of gunfighting: Be polite, be professional, but have a plan to kill everyone you meet.
Unchecking Accept All SSL Certificates doesn't work if your server requires the secure connection. The good news is that since the OTA update to 2.0.1, attachments work fine with it checked now.
A user for a client bought a htc droid eris and set it up to sync with exchange. It seemed to work great sycned email,calander and contacts however he quickly found he was unable to open any attachments and it just received and error saying Network Error. After investigating for a bit I found on the exchange server the following error.
Event Type: Warning
Event Source: MSExchange ActiveSync
Event Category: Requests
Event ID: 1021
Time: 3:39:28 PM
A non-compliant device is attempting to connect with Exchange ActiveSync. However, the Exchange ActiveSync mailbox policy for user [xxxxxxx] and device ID [xxxxxxxxx] require that devices be compliant before synchronizing with Exchange ActiveSync.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
After a bit more research I found in order for the droid to open attachments in exchange manager>Organization Configuration>Client Access the setting 'Non-provisionable devices allowed' had to be changed to true. After that the user is able to open attachments. Figured I'd post the solution here since there doesnt seem to be a lot about the issue and everything I find just says uncheck use ssl, which is a requirment for some people and has to be used.
I'm having the same problem, and I do have "Non-provisionable devices allowed" checked. I am the head of IT for our company and we do have iphone's that don't have any issue. It's almost like the Droid doesn't know what program to open the files with .htm extension. I haven't had much time to dig around to find where we can set what programs to open certain files with. Maybe there's an app for that?