- Brought my broken phone to the Verizon store and was told to wait for the replacement unit where a return airbill will be supplied to ship back the bad phone.
- Got new phone. Shipped back the bad phone using the FedEx airbill which I dropped in a FedEx dropbox in front of my local post office.
- New phone also went bad (!). Back to the Verizon store. After they checked it I was instructed to wait till I got the replacement phone and return the bad one.
- Got the second replacement phone and shipped back the bad one using the airbill and dropping it in the FedEx box.
- Verizon is now charging me $1200 for two replacement phones. Seems that the returned phones never made it to the warehouse.
- They are investigating this further but there is no entries in FedEx's databse of the tracking numbers on the airbills and no phones in the warehouse with the particular serial ID's issued to me. What to do?
Who's responsibility is it if the phones never reached Verizon?
- FedEx, who puts these boxes on the street but does not have a way to verify a shipment was made or where it mihgt have been 'misplaced'?
- Verizon, who accepts this method for their phone returns (there was no warning not to use the dropbox option)?
- Me, who has trustingly used the drop boxes?
Is a broken Droid of any use to anyone that it may have been stolen?
They were sent back without a battery or back cover (as per Verizon instructions).
Anyone with a similar experience?