I have a Sun Conure too!
Since the crisis is over I went and looked up "irregardless" and apparently it's not proper English but it is a word. LtKen was right I should have said regardless but it's been said enough times now that apparently it's used enough to have worked it's way into the dictionary.
Please be respectful. Respect is #1 here at DF Please read our Guidelines of Conduct
Well that sucks that they're giving you the run around... however, I have (potentially) good news. Have you heard about the Early Upgrade promotion?
Leak: Verizon Early Upgrade Promotion | GizmoFusion
Instead of paying $90 to replace the phone you have, you could do this and upgrade to the Incredible if you've been craving that.
Just informing you of options. Good luck