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Thread: Verizon run around

  1. Junior Droid
    icemanwbs's Avatar
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    #1

    Verizon run around

    My son is getting big around from Verizon. He is on his 5th ! Droidx. Has nothing but problems with this thing ! And EVERY TIME, their answer is to send him a replacement, not a DIFFERENT model, but same one. This is getting BEYOND silly. This latest one the camera won't work, txt messages are sporadic, and powers off by itself !!!!!.

    Sent from my SCH-I500 using DroidForums
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  3. Team Sourcery
    Chizzele's Avatar
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    DroidForums.net Developer
    #2
    If they insist on another replacement make sure he asks for a new phone and not a refurbished one, they keep sending him phones that have been returned already because of issues. If they refuse to guarantee a new phone as a replacement, demand to cancel his contract with no ETF, FCC rules allow that. After demanding that they will typically cave and either give a new phone of upgrade the model to the X2.
  4. Junior Droid
    icemanwbs's Avatar
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    #3
    Sounds like a plan. We are going to one of the local stores tomorrow. Thanks

    Sent from my SCH-I500 using DroidForums
  5. Droid Sensei
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    #4
    You have to be persistent and attempt to escalate. It's not easy because too many people have abused warranty and insurance as a way to upgrade.
  6. Junior Droid
    icemanwbs's Avatar
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    #5
    Escalate?

    Sent from my SCH-I500 using DroidForums
  7. Junior Droid
    Danorexic's Avatar
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    #6
    He's probably referring to attempting to get support from someone higher up (Supervisor, Manager, etc).
  8. Droid
    mg8199's Avatar
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    #7
    Quote Originally Posted by MissionImprobable View Post
    Negative; by escalate he means go to war. You need to show up with RPGs and tanks, show no mercy.

    lol.

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