thank you!!!!whoever said age brings maturity or wisdom should read your posts.... When you by a computer loaded with an os (say for instance m$ winblows) if you have a problem that is os related you have the option (rightfully so) to call m$. In fact many times even if you call the manufacturer of the pc they will direct you to contact m$. If you bought a laptop last year with windowsxp and got your free update to win7 if you had a problem with the update who do you call m$... (see a correlation yet? We are about to get an update to 2.1).and again, one last time. You paid verizon, not google, for the phone. Verizon is the company that should support the product. They bought the phones from google. Again, google owes you nothing.
It's the attitude you like punk ass kids have today where you all want everything now and for free. Get a clue.
You paid for m$ for your windows license by purchasing the machine just like you paid google for use of the os and included services when you bought the phone from verizon. You're arguments that google should not be expected to provide support because you didn't "pay" them is just foolish. Even if (in your imaginary world) google provided the os to motorola and vzw completely free of charge they are getting money from your purchase (and i assure you they are paying, at the very least for marketing use of the google brand and image(s)) to expect a company to provide no support for their product (even when it's free) is just ridiculous. For proof look in the market place. Even the free apps have support. It's the only way to build a customer base and ensure longevity.
Google undoubtedly dropped the ball with nexus one likely because they have been, up until this point relying on the service providers (t-mobile and verizon) to provide support. But now that they are selling devices directly to the consumer they would just be stupid to provide support. And since they have to provide support to nexus owners it would imagine it would be more cost effective to simply support the os and not just the device. They are still new to this endeavor (android os) and they have a lot to learn. They came from a very, for lack of a better word 'automated' product (search engines ect. Don't really need or warrant direct/live cs). But now they they have ventured out they will need to grow in many ways if they want to be sustainable.