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Thread: Will Verizon help me out?

  1. Droid
    Iowaberg's Avatar
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    #1

    Will Verizon help me out?

    So last night, I did the unthinkable and left my original Droid in my pocket when I got into a hot tub. It was in water probably fora minute. I took the battery out and sat it in front of a fan overnight, but it looks like I'm screwed.

    According to Verizon's website, I'm not eligible for another phone until 11/14/11, although I am eligible for what looks like some discounted pricing. Has Verizon historically replaced phones for free this far out considering I've been a customer for over 10 years, or is my best option and pricing going to be on Verizon's website? Will they negotiate a better price at all? I know they are not obligated to do anything at this point, but just wondering what others have experienced this far out? Would I have better luck going to a local Verizon store or do they not negotiate pricing at all?
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    #2
    Sorry about your Droid! I would contact a VZW CS and explain the situation. You may get a sympathetic CS who will work with you.
    Forgive your enemies it messes with their minds!
  3. Droid
    Iowaberg's Avatar
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    Quote Originally Posted by mwhartman View Post
    Sorry about your Droid! I would contact a VZW CS and explain the situation. You may get a sympathetic CS who will work with you.
    So play CSR roulette?
  4. him
    him is offline
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    I doubt it. Unless you have insurance. May be able to get a used one off like. I have also heard instances of homeowners/renters insurance replacing dropped laptops. Bottom line I doubt they will replace it.

    Sent from my ADR6400L using Tapatalk
  5. Developer
    13th angel's Avatar
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    #5
    Try putting the phone in a bowl of rice, should suck out all the water. Because its water damage vzw probably won't do anything unless you have insurance anyways....

    Sent from my RubiXed D2G
    CM9 builds for D2G, D2, and DX
  6. Super Moderator/RS
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    #6
    Quote Originally Posted by Iowaberg View Post
    Quote Originally Posted by mwhartman View Post
    Sorry about your Droid! I would contact a VZW CS and explain the situation. You may get a sympathetic CS who will work with you.
    So play CSR roulette?
    No! Sorry if that is what my comment implied. Take the high road and tell the truth. Once and done!
    Forgive your enemies it messes with their minds!
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    OK the discounted pricing is the regular 2 year price, so you will basically just not get your new every two discount.

    Sent from my ADR6400L using DroidForums App
  8. Droid
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    Quote Originally Posted by bassmankc View Post
    OK the discounted pricing is the regular 2 year price, so you will basically just not get your new every two discount.

    Sent from my ADR6400L using DroidForums App
    Oh, I plan to tell the truth, I just wasn't sure if all reps are held to the same stipulations.

    According to my account on VZW's website, I can get a 4G Thunderbolt, for $209.99. Retail price is $599.99. I guess that isn't too bad. Is that what you are referring to?
  9. Droid
    Atook's Avatar
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    #9
    You can play CSR roulette and tell the truth! I'd approach it looking for an early upgrade

    I thought I lost my Droid a month ago, and they were going to let me upgrade early to a DroidX for $100.

    I had to hold out for 4G though, and ended up finding the lost phone.
    TB - Synergy ROM
  10. Droid
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    #10
    Best bet would be to try to talk CSR or tech service into letting you use all or part of your new every two for a current model or purchase a referb with your upgrade price.
    imo the insurance is well worth it for the cost of something that is used and abused so much.
    good luck
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