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Thread: Getting my Droid replaced after 30 days

  1. Senior Droid
    mapexvenus's Avatar
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    #1

    Getting my Droid replaced after 30 days

    Problems with my Droid continue to grow and I believe I believe I may have a defective instrument. I bought the device + plan from Best Buy and also their insurance coverage with it.

    Since it is past 30 days since I bought the device how should I go about getting a new device?
  2. Junior Droid
    macarunni's Avatar
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    #2
    If it is Verizon you have a 1 year warranty on the device. HOWEVER after the 30 days you will get a refurbished phone. My experience with refurbs has been a nightmare to the point I tell them I will not accept a refurbished phone. Good luck!
  3. Senior Droid
    mapexvenus's Avatar
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    #3
    Quote Originally Posted by macarunni View Post
    If it is Verizon you have a 1 year warranty on the device. HOWEVER after the 30 days you will get a refurbished phone. My experience with refurbs has been a nightmare to the point I tell them I will not accept a refurbished phone. Good luck!
    Thanks. I am wondering whether the insurance thing I have with BB will entitle me to walk into a BB and simply get a new phone.
  4. Senior Droid
    daddyd302's Avatar
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    #4
    Mobile Phones

    Oh nobody is gonna give you a new device, not BB not Verizon, not anyone. You're gonna get a refurbish phone. At least with BB, you'll get a new phone if they fail to fix it a 4th time, but they didn't mention which one. I'm startign to think it might be a BAD idea buying BB's plan. There's no deductible, but they will try to fix it and it could take up to a month to fix it.....

    http://www.forums.bestbuy.com/t5/Bes...p/23855/page/3
    Last edited by daddyd302; 01-01-2010 at 01:48 AM.

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