Insurance question-- Asurion

Hey guys, I was just wondering about the insurance I have, since I need to file a claim what option will I have as far as my new phone goes?
I've heard the D1 is no longer an option and I don't want a sub-standard phone..
any tips before I call?

Be polite...... They will let you know what options you have. Then you need to decide on how you want to proceed.

Above all Be Polite and Calm....

Does anyone know what they will give me in place of my D1 though?
I heard I might get stuck with the Eris :(
Verizon has offered me an early upgrade to the droid X
but I'd rather take advantage of my insurance since I do have a cracked screen..
That is if I can get a phone that is as good as mine or better...

When I lost my droid, I put a claim through the website and I received another droid, even though I had read that they were no longer available. I'm sure it's a refurbished model but have not had any issues with it at all.

Usually they won't give a phone better then the one you already have, so don't expect a D2 or an X.

That's lame

Sent from my DROIDX

The only reason you'd get an upgraded replacement is if they didn't have any in the warehouse; that's not likely at all, so don't expect it.

If they do offer you an Eris or some other unacceptable device - do as Bn'B stated and calmly ask to speak to a supervisor and explain the situation to them as nicely as possible - your chances of receiving a Droid Incredible will increase ten fold

And a ten-fold increase is an Incredible increase, don't you think? ;)

I had to claim my phone a few months back they didn't have the phone in stock but they gave me the option of a Eris or the ally, I chose to wait and within a few days they had a "Like New" D1. It was perfect there was no sigh that is was refurbished.