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Thread: Insurance question-- Asurion

  1. Junior Droid
    BLACKlando's Avatar
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    #11
    From what I've read the options were either the Ally or the Devour. Then again I read that a few months ago and they may have gotten D1's in stock. I agree with above with above in being calm. Simply explain that you pay insurace month after month and you dont think you should get a refurished device. Ask if there is anyway to get into a better, new, device.
    Before you judge a man, walk a mile in his shoes; after that, who cares?! He's a mile away and you've got his shoes!

    The box said 'Requires Windows XP or better'. So I installed LINUX...

    "Knowledge is knowing that a tomato is a fruit, but Wisdom is knowing not to put it in a fruit salad."
  2. Droid Sensei
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    #12
    Just depends on what's in stock when you make your claim. It's a bit pointless to ask unless someone who has just done this can chime in.
  3. Master Droid
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    #13
    One thing to remember here is that you will need to address this as if you were speaking to Verizon. The first folks you talk to will tell you what they are both trained and authorized to tell you. As said in Post 2, be polite, you will get a lot farther with the issue, and remember that the D1 may be considered "outdated" but it's way up the chain from an Eris or Ally. If you really can't get it resolved with a supervisor, call Verizon and speak with one of their supervisors.. You may actually end up with something better if you present your case well. Good luck dude.
    Long live the "D"

    D3-Maverick 4.0 witta hotspot hack!
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  4. Droid
    gavinsnana's Avatar
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    #14
    I fell today while I had my Droid 1 in my hand. It fell face down and the screen cracked all over. I immediatly called Asurion to get a replacement. The rep said that they had no original droids but I could have a NEW Droid 2 or a NEW Stars Wars Droid 2. I verified a couple of times that it was new and it was the Droid 2 and the answer was always yes. My new Droid 2 is on its way and I will have it tomorrow. I was pretty upset at first when my screen was cracked becasue I had read here on the forum that they were giving lesser phones. That was not my case. I am thankful

    I will miss my original Droid.
  5. Junior Droid
    ScuzMeIdroided's Avatar
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    #15

    be nice...

    I agree, if you are nice on the phone you will get much further. You can also ask to talk to advanced customer care and explain your situation further and you may get better options.

    Does anyone know if Asurion checks the ESN of the phone you send back to them? I would like to use the claimed phone for parts...and it is dead anyway...
  6. Junior Droid
    RjNomar27's Avatar
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    #16
    I just sent my broken droid back in the shipping envelope they supplied. I went online and filed my claim. Got my phone the next day! You can see they are referbished phones, but its bette tuan payong the 600 bucks for the phone i REALLY want... actually, it was a really easy experience from beggining to end. Good luck...

    Sent from my Droid using DroidForums App
  7. Super Moderator
    furbearingmammal's Avatar
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    #17
    Quote Originally Posted by ScuzMeIdroided View Post
    I agree, if you are nice on the phone you will get much further. You can also ask to talk to advanced customer care and explain your situation further and you may get better options.

    Does anyone know if Asurion checks the ESN of the phone you send back to them? I would like to use the claimed phone for parts...and it is dead anyway...
    They legally own the phone, so send them whichever one they're supposed to get.
  8. Droid
    gavinsnana's Avatar
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    #18
    Just opened up the box that contained my replacement phone. It is a brand new Droid 2. I am very happy!
  9. Senior Droid
    GuiltyBreak's Avatar
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    #19
    I'm still under factory warranty with my D1, and so i had a issue with mine and Verizon worked with me to get a replacement D1 sent out to me. Vzn will give me a 3 month extension on my replacement. Its no D2 but at least its something and i will treat it as a new phone again.
    Previous Droids: Motorola Droid, HTC Droid Eris, Droid R2D2, Galaxy Nexus
    Current: BIONIC
  10. Droid Newbie
    gclint4's Avatar
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    #20
    Its my experience that you will receive the same phone that you had before.

    Sent from my Droid using DroidForums App
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