So, I was in a VZW store this evening with my wife and son trying get an issue resolved with my son's phone and while waiting on the manager to help us we were chatting with the CSR that had been "helping" us. I mentioned that my wife and I had ordered DROIDs and were expecting them to come in tomorrow. Since we were trying to resolve a crapped out phone issue, the CSR was familiar with our account (we're former Alltel customers and still on an Alltel plan). He looked confused at us when we mentioned the DROIDs and said that since we still have an Alltel plan the DROID won't work for us. I didn't believe he was truthful with this issue because I believe he and another manager had already LIED to my wife earlier in the day while I was at work and her and my son were trying to get his phone fixed (but that is another story).
I have been browsing these forums for a month now (debating with myself as to whether or not I wanted to take the plunge into another two year contract) and I think I'm pretty up to date with the typical problems/issues people are having with their DROIDS. So, just to make sure, when we got home I did several searches for Alltel plan issues in these forums and wasn't able to come up anything relevant to us, ie. we don't live in Florida.
I fully expect the DROIDs to function with our Alltel plan, so I guess my real question is;
What level of education is required to be a VZW CSR?? Or do they troll halfway houses and hire recently paroled convicts and scam artists?? What exactly is the deal with these supposed customer service reps, I can only think of maybe once or twice that I've been satisfactorily helped when I've gone to a cell phone store in person.