Upset to find out that vxw is now charging an upgrade fee of 30 bucks when u get the discounted phone. Really"
Smartphones introduced a ton of issues they didn't have to deal with before. That's the line, anyway. There's usually 1 or 2 people out of a handful that are really helpful when you call--if that charge means the number of useful folks go up then I guess it's worth it...
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Smart phones should make the process easier than ever to activate a phone. My nonic came from Costco 2 years ago and I was in/out of there in no time. I think this is a money grab. Just frustrating to be charged something just because. If we received some tangible product/service for that then OK. But at least give me the option to spend the money!
Living to another carrier does not solve the issue b/c they all charge an activation fee. Oh well.....
Just an fyi that AT&T does the same, a one time fee. But they call it a transfer fee or something like that.
This new "feature" started being enforced around April of 2012. I upgraded my daughter's phone, Best Buy waived the fee for me, Verizon added it back onto my bill a couple of months later. Line in sand was drawn for me at that point. Share everything crossed the line, I'm leaving Verizon after my contract is up after being a 20 year customer as of August 8th. My oldest daughter's line comes up in December. If I've got to pay $120 to activate new phones on all 4 lines it's going to be with someone else.
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Yeah, I think the "upgrade fee" is an arbitrary money grab, too. A made up fee--and the amount was just pulled out of someone's [hee haw] in finance or marketing. What's especially galling is that we can't do anything--at all--about it. In fact, VZW, or any other carrier, can add any new fee at any time for any (or no) reason, and we'd have to pay it.
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