[WARNING] Replacing your Bionic via Asurion? You're gonna have a baaadd time!

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Originally Posted by ruck0loc0

I did it! I was calm and respectful and told him about the extended battery I had and how the RAZR was not comparable because of the poor battery. He recommended the DROID charge, HTC rezound, and Thunderbolt. After I said no and respectfully asked if he could make an exception for a 10+ year loyal customer he told me he would see what he could do and he came back and told me they would send me a RAZR Maxx AND a memory card for the inconvenience the RAZR had cost me. I'm a happy camper =)

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Did you call Verizon or Asurion??

Sent from my DROID BIONIC using Droid Forums

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Originally Posted by ruck0loc0

I did it! I was calm and respectful and told him about the extended battery I had and how the RAZR was not comparable because of the poor battery. He recommended the DROID charge, HTC rezound, and Thunderbolt. After I said no and respectfully asked if he could make an exception for a 10+ year loyal customer he told me he would see what he could do and he came back and told me they would send me a RAZR Maxx AND a memory card for the inconvenience the RAZR had cost me. I'm a happy camper =)

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None of the three they offered come close to the bionic. I think i would have been screaming if they tried to shove one of them at me.

Sent from my ICS Bionic

It was Asurion. Verizon said they couldn't help me so I called asurion and it worked lol

Yesterday I dropped my phone and cracked my screen on my Bionic so when I tried to do the claim online with Asurion it said that the Bionic was out of stock and the comparable model was the Razr. Luckily before I continued I check this forum and found this thread. So after reading this thread I was on a mission to try to get a Razr Maxx.
I called and spoke to the first lady in CS, I told her I really wanted a Bionic because I had the extended battery and a few accessories for it like the docking station and a silicone case, she told me NO. I asked to speak to her supervisor, I told her the same story and she told me NO. Then I asked to speak to her supervisor and she told me that she was the highest point of contact at the moment but she could put me on a 24 hour call back from a higher supervisor, so I told her to put me on that. She put me on hold for 3-4 mins then came back and told me that they work very closely with Verizon to find a comparable model to the Bionic and that the Razr was all they can do. I then told her that I understood but with my extended battery the Razr was no longer comparable and that I was very disappointed because I have paid my $7 every month for a few years already to have insurance and when I try to do a claim I get the short end of the stick. Right after I told her that, she said that she was going to give me a ONE time courtesy upgrade to the Razr Maxx! I should get my Razr Maxx on Monday.

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Originally Posted by jbaeza83

Yesterday I dropped my phone and cracked my screen on my Bionic so when I tried to do the claim online with Asurion it said that the Bionic was out of stock and the comparable model was the Razr. Luckily before I continued I check this forum and found this thread. So after reading this thread I was on a mission to try to get a Razr Maxx.
I called and spoke to the first lady in CS, I told her I really wanted a Bionic because I had the extended battery and a few accessories for it like the docking station and a silicone case, she told me NO. I asked to speak to her supervisor, I told her the same story and she told me NO. Then I asked to speak to her supervisor and she told me that she was the highest point of contact at the moment but she could put me on a 24 hour call back from a higher supervisor, so I told her to put me on that. She put me on hold for 3-4 mins then came back and told me that they work very closely with Verizon to find a comparable model to the Bionic and that the Razr was all they can do. I then told her that I understood but with my extended battery the Razr was no longer comparable and that I was very disappointed because I have paid my $7 every month for a few years already to have insurance and when I try to do a claim I get the short end of the stick. Right after I told her that, she said that she was going to give me a ONE time courtesy upgrade to the Razr Maxx! I should get my Razr Maxx on Monday.

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Congratulations

Sent from my DROID2 using Xparent Blue Tapatalk 2

Why doesn't vzw even swap razrs for our bionics and solve this problem with them

Sent from my DROID BIONIC .246 using Droid Forums

Let me guess "there's an app for that?"

Sent from my DROID BIONIC .246 using Droid Forums

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Originally Posted by virgil71468

Why doesn't vzw even swap razrs for our bionics and solve this problem with them

Sent from my DROID BIONIC .246 using Droid Forums

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Bc they want you to beg for it...

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Originally Posted by virgil71468

Let me guess "there's an app for that?"

Sent from my DROID BIONIC .246 using Droid Forums

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I don't think they have an app for that

Sent from my DROID2 using Xparent Blue Tapatalk 2

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Originally Posted by Bionic_Racer

Is it wise to just cancel asurion and save some cash? Because dont we have like a year warranty on our bionics through moto?

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In the past (may change now due to loss of my unlimited data if I go for upgrade pricing) I have always gone with the insurance for the first year until I'm eligible for the upgrade discount.
Asurion is up to $100? deductible now. But it's a $500/$600 phone.
Main reason is for accidental damage or losing it.
Motorola warrants the phone for *defects* - and you have to send it in and wait. They do not cover damage or loss.
If you damage or lose your phone without insurance during the first year you're looking at full retail to replace it. 1-year of insurance is going to run you about $70-$80 (plus the deductible if you replace).
After the first year you can get the upgrade price from VZW. So maybe $100 - $150 -- IF you have to replace it
If it's defective within the first year you can go any route still open -- VZW, Moto, Asurion.
Chance of a manufacturing defect showing up after a year is about nil (actually goes close to zero after a month or 3) so you're mainly just worried about loss or damage after that.
Given that the probability of damage or loss is not 100% it makes sense for me to only carry the insurance until you're eligible for upgrade pricing.

(...now that upgrade pricing is not an option for me I'll have to re-think everything...:(

Got my RAZR Maxx today! Keep pushing them and they'll bend