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Thread: Verizon Upgrade Error?

  1. Droid
    gabemtz83's Avatar
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    44052
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    Mar 2010
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    Droid X, Fascinate, Droid 2
    #21

    seen this a few times!

    I work for vzw and have seen this a handful of times. No rhyme or reason as to why this is. Not a competitive thing what so ever, more system glitch but it always works if it shows unl data in the plan features. 10 out of every 1000 customers this is happening for. Just roll with it and be glad it happened. I am sure the glitch will be patched soon enough but enjoy your data till the next upgrade.!
  2. Junior Droid
    SteveUD98's Avatar
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    273047
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    Jul 2012
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    Droid Bionic
    #22
    Thanks for the insight. So you are telling me that since it was on my confirmation screen (receipt), it is good to go that I was upgraded to a new phone and will still keep the unlimited data? I hope you are correct.


    Quote Originally Posted by gabemtz83 View Post
    I work for vzw and have seen this a handful of times. No rhyme or reason as to why this is. Not a competitive thing what so ever, more system glitch but it always works if it shows unl data in the plan features. 10 out of every 1000 customers this is happening for. Just roll with it and be glad it happened. I am sure the glitch will be patched soon enough but enjoy your data till the next upgrade.!
  3. Junior Droid
    SteveUD98's Avatar
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    273047
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    Droid Bionic
    #23
    UPDATE!

    Phone arrived and the customer receipt inside the box did indeed state that I would still have my unlimited data. I went ahead and activated the phone, and then went online 2hours later to the verizon website to check on my account. The new phone was lisited and my plan was exactly the same. WooHoo...

    Thanks for all of the bionic info over the last year, and hope those who continue to be around enjoy the site as much as I have...

    Steve
    dfib likes this.
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