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Thread: Verizon admits to data drops and hits us with another low blow. Read this.

  1. Junior Droid
    Dame425's Avatar
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    #1

    Verizon admits to data drops and hits us with another low blow. Read this.

    (Reuters) - Verizon Wireless,which this month angered customers with three separate data service problems,said on Thursday it will add a $2 fee for one-time telephone and online bill payments. The planned change,to take effect on January 15,was greeted by a storm of criticism. Consumer blog Engadget said charging customers to pay was "downright ludicrous." Another tech website,cnet.com,said the move "made little sense." "The fee is designed to address costs incurred by us for only those customers who choose to make one-time bill payments in alternate payment channels (online,mobile,telephone) and who choose not to use the other options available to them ...," Verizon Wireless spokesman Thomas Pica said in an email. Verizon Wireless rivals AT&T Inc and Sprint Nextel Corp said they do not charge their customers for any bill-payment options. In addition,some customers complained on Verizon's online forum on Thursday about problems activating their new phones. The episode followed reports of a problem with the company's high-speed network on Wednesday. Verizon said on Thursday that it had resolved that issue overnight. "GROWING PAINS" WITH 4G NETWORK Verizon,the biggest U.S. mobile service provider,admitted on Thursday it was having "growing pains" with its new fourth generation, 4G,high-speed wireless network and had suffered several separate technical problems that caused service outages. After saying earlier in the day that services on its older third generation,3G,network were not affected,the company admitted Thursday night that 3G customers were also affected. Verizon said it had proactively "moved" its fourth-generation (4G) wireless users onto its third-generation (3G) network to ensure all would have a data connection. However,Verizon admitted that for brief periods,such as on Wednesday,4G customers could not connect to the 3G Network as quickly as the company would have liked. The company also said that it is working closely with its network suppliers to ensure smooth functioning of its 4G network,while estimating that connectivity has been available at about 99 percent of the time this year. Verizon Wireless statement is available at: http://r.reuters.com/wav75s Some customers had earlier complained that they were having 3G service problems,while others said their 4G service was being restored on Thursday morning. One person complained about the lack of a public announcement. "At least acknowledge there is a problem,do you really expect your paying customers to not notice??" one person wrote on Verizon's online message board. Verizon Wireless spokesman Thomas Pica told Reuters that the company does not plan to compensate its customers who had experienced service problems. Earlier this month the company,which has long boasted that its service is "most reliable," faced two data service problems. On December 8 some Verizon customers were unable to access the Internet on their wireless devices for about 24 hours. The company had to fixanother problem on December 21.

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  2. Senior Droid
    rduckwor's Avatar
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    Well, I guess they proactively missed one 4G customer! I had no 3G during their outages.

    Currently fighting with them via email to get some compensation. Not the money, but the principle of the thing.

    They are simply greedy a$$holes.

    RMD
  3. Junior Droid
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    I agree, that's why I posted this because they are not being completely honest. I lost all data 3g and 4g. And my phone is still going in and out.

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    Both issues in your OP torques me. But what torques me the most is them charging me to pay my bill?!!? What, are they HIGH?!?!? I will pay my bill, minus that $2. And that $2 will stay there on every bill. They will not get it from me.

    But on both points from Reuters, talk about being kicked square in the Junk...

    Dame, may I quote your OP and post it up in GalaxyNexusForum? Or would you like the honors?

    *Edited

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    Last edited by firefighterguy; 12-30-2011 at 08:34 AM.
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  5. Junior Droid
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    Yes firefighter, you may quote that.

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  7. Senior Droid
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    #7
    Thanx, Dame. And thanx, aaf. I'm going to post that too. I like having two sides of the coin and letting people draw their own conclusions. But I thought this was interesting.

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  8. Senior Droid
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    Ha ha. Fox just reported that vzw dropped their plans for the $2.00 "convenience fee".

    Take that Version!

    Greed doesn't pay today.

    RMD
  9. Junior Droid
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    #9
    Smart move. Because they was about to lose a lot of customers

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