With the current data loss for us East coast Bionic owners, I thought I would call Big red and see what was going on and of course this brought up the issue regarding the shotty 4G service (data drops 3g/4g im sure you know what im refering to and if you dont, consider yourself lucky) I have been having for the past 2 months since purchasing the bionic off contract. I was told by the supervisor that there has been numerous people calling regarding the issues they are having with the bionic and data drops and informed me that Verizon pushes the 14 day window return policy and if you are not satisfied to return the phone and go about your business. Basically pointing the finger at me for not returning the phone, which I can understand to an extent, but from what the reps were telling me at the VZW store I had no worries those issues would be fixed.
Also, he continued to inform me that my area was not 4GLTE but yet I have been in a 4GLTE area for the past 6 months. He then informs me that there is a notification on the computer that the 4G in my area is down (didn’t you just say I wasn’t in a 4G area). I continued to tell him I was not happy with my service because my 4G goes in and out numerous times a day and that I was paying for 4G service so I should be receiving 4G service. He then informed me in a smart manner that technically I am paying for "3g Internet" and made it very specific that Verizon does not guarantee in contract you will receive 4G services even though you are in a 4G area and purchasing one of their 4GLTE devices. He specified that just because you have a 4G device does not mean Verizon has to give you 4G service even if you are a 4G area because they advertise them as being backward compatible with 3g which is ultimately what you pay for each month. I continued to inform him that this was very shady and you do not see huge signs saying "Droid Bionic our new and most powerful 3G device/ capable of 4GLTE speeds device". No one ever informed me prior to purchasing the phone off contract that I was not guaranteed 4G service although my area is indeed 4G.
I never talked to someone before that was so quick at pointing the finger at another company (Moto) in my life. I understand that its part Motos fault as well, but the Bionic should have never been released if all the bugs were not worked out and for VZW to continue to push a device to the public with known issues seems very shady to me to say the least. I then asked him what if the data drop issue was not fixed by the OTA at the end of February what could I do. He then said to call back at that time and techs would be more than willing to go through trouble shooting steps or I have the option to resign and upgrade my phone as I am eligible for a new device. Needless to say,
I feel I have been burnt $546 by Verizon and I just wanted to inform others that are thinking of switching to Verizon specifically for their 4GLTE. Don’t expect you are entitled to solid 4G coverage because in contract you are paying for 3g internet but "Purchasing a phone with 4G capabilities" so there for you are not "Guaranteed" 4G coverage even if your area has 4G coverage. A quick way for VZW to cover their A** with small print, 7 years ago I never read the fine print nor do I remember as did they have smart phones so I suggest doing so prior. I feel for those bionic owners who bought this phone on contract and are stuck paying for shotty services that thought and intended on getting 4G services.