I use 3g most of the time Use 4g for downloads. I have called VZW many times, always polite. I don't feel that abusing the phone reps is helpful at all. My main purpose has been to get all my issues documented. I don't kid myself that I will somehow "triumph" over VZW; but I do think that being polite will put me in a better negotiating position with them. They have treated me pretty well too. It helps to pay the bill on time also. Getting to the point: one day one of the many reps I have talked to said"let's try refreshing the "vlr". It has almost completely cured the data drop business with my phone. I hope this helps some people.
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