Dropped Data Fix Turkey Day!

[heath223]

Long story short I talked with Verizon CS today and was told that the Update to fix the dropped data would start coming out on 11/24/2011. IF it doesn't get setback anymore. The guy said he would contact me the day after to make sure I got it.

??? We'll see!

[LegalAmerican]

Dang! I was hoping you'd say Motorola said that. I don't trust Verizon Customer Support.

[RacingTiger03]

Dang! I was hoping you'd say Motorola said that. I don't trust Verizon Customer Support.

ditto, VZ Customer service told me today that in their computers they have "within the next 2 months". I've been fighting with them for the last 2 months and they tell me something different everyday. Most don't even know what I'm talking about when I tell them it's a software problem and moto is working on a fix. I've been flat out told by SOME verizon CSR's that data drop is not a known issue on the bionic *shrug* good try VZ... good try.

[Shadez]

Yea.. I don't see this happening, but stranger things have happened .. one can hope

[Speeding Wheels]

highly doubt it'll roll out to the masses on Thanksgiving.. especially considering we havent heard any news of the soak test starting yet. Probably cyber-monday at the earliest.

Remember VZW CS does NOT know nearly as much as they want to lead you to believe.
They just tell you what you want to hear to get you off their phone line.

[heath223]

The guy had me on the phone for a while and gave me the name of the fix, (cm7?) I know that isn't5 right but it was a couple letters and maby a # I can't remember exactly. Anyway I will see in a few days??? He also said fixes etc... come out 11P.M. or so.

[k1ngr4t]

I'm going to have to agree with others that I wouldn't get your hopes up. When I first got my X2 and was calling in about issues they REPEATEDLY insisted the X2 CAME with Gingerbread installed. Finally after 3 times one of the guys said he wasn't sure, which is a step up from being flat out wrong.

[LegalAmerican]

That's the major downfall of a company that deals largely over the phone. As stated before, anyone can say anything that comes to mind just to get you off the phone. Sometimes that pays off though when you get a good deal. In Tech Support though, it's very rarely a good thing.

[tp7six]

The guy had me on the phone for a while and gave me the name of the fix, (cm7?)

If he told you CM7 was coming by way of Moto/VZW update he was definitely blowing smoke although most of us wouldn't mind that update



Sent from my DROID BIONIC using Tapatalk

[DoctorV]

Since this information came from a Verizon Customer Service rep it guarantees that the fix will NOT be launched on Thanksgiving. If we can get a lot more guesses from Verizon CS reps on date when the update will be pushed out then we will be able to get a better idea when it actually will be released because it won't be released on any of the guessed days. Yes that's how much faith I have in anything a Verizon CS rep says.