I've been communicating with vzw by email. The latest from them says in part:
At this time Google and Motorola are both aware of these issues. There are several other issues occurring with the phone locking itself in "Sleep Mode" and requiring a soft reset. We are currently not replacing these devices for different models. The update was to be provided by Motorola just this past Wednesday 11-30-11, but it was pushed back. Once the update arrives on your phone, you'll be able to enjoy the stability of data connectivity on your phone. Additional information on the update can be provided by Motorola. Their toll free number is 866-721-5480.
So I called that number and the guy says that my NO DATA CONNECTION problem is a non-issue. I don't know what that means. Then he goes on to say that an update should be coming in 45 to 60 days. I didn't see any value in arguing with him so I thanked him and hung up.