thanks for all of the responses so far. And yes, I am primarily interested in have excellent outbound call quality so that my mom has less problems hearing me. I would also like to have good incoming call quality, but I am primarily interested in the outbound quality. The sample linked above is fairly muffled sounding. Now my mom did say that I sounded a bit better yesterday when I tried the phone from the Verizon store....but she may have been a bit swayed by my initial enthusiasm for the phone....trouble was there was a lot of background noise at the store.