I got mine here in Fl, 3 days later flew up to NY and then 2 days later, it took a major dump, had to exchange phone, Verizon gave me such a fight but I had to show my not so nice side and after 4 hours of argument and yelling, I walked out with a new phone. At first they gave me the number of the warranty dept. and told me I had to do a warranty exchange and it would cost me $85 for the exchange. well... that's when all the dodo hit the fan. So far this second one works fine, thank god for Verizon's sake, they don't want to see me anytime soon.