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Thread: How Many Replacement D3s?

  1. Senior Droid
    BleedingPurist's Avatar
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    #1

    How Many Replacement D3s?

    How many replacement D3s do you have to go through before they consider replacing with a new phone? I just got a 3rd replacement that arrived with the hard keyboard space bar unresponsive (same reason I returned the 2nd) as well as the slider screen wobbling between the shut and fully open point while with an odd/loose feeling while sliding it (and the store rep tried to tell me that was normal.. I had the 2nd phone in hand and demonstrated how it wasn't.) In short, the 3rd replacement was worse the the 2nd. 4th one is on the way.

    Is there a better way to go about it such as calling instead of going to the store? Getting an endless chain of refurbished phones isn't acceptable.
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  3. Developer Relations
    guidot's Avatar
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    guidot42
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    #2
    I normally go in all the time.

    However, I've found the best way is to get the device and see if it works. Push all the buttons, slide open and closed etc. If it doesn't work just send the same one back and request another. I think its generally 3 or 4, but its normally another device. They aren't offering new D3's anymore.

    Sent from the best 3G phone on Verizon.

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  4. Junior Droid
    spasch's Avatar
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    #3
    I am in for 6 clnr's and they just keep coming.

    Sent from my Transformer Prime TF201 using Tapatalk
  5. Master Droid
    NoBloatware's Avatar
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    #4
    I'm on my 5th, I think. It might be 6th. I don't have an answer for the OP but just wanted to say stick with it because when you do get a phone that actually works...the Droid 3 is a great thing.

    The problems I've experienced have included spacebar insensitivity/sensitivity, WIFI burned out, dead pixels out of box, screen not touch sensitive out of box.
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  6. Master Droid
    droidbionicmaster's Avatar
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    #5
    After 4 they will swap u to a different device

    Sent from my DROID RAZR using DroidForums
  7. Master Droid
    Kimo91's Avatar
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    #6
    After countless replacements for my daughter's D2G, they're finally sending her a Droid 3....but to answer the original question, usually between 4-6 replacements but you gotta ask to swap to another device like I had to do tonight.

    Sent from my rooted and Safe Strapped Motor DROID RAZR

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