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Thread: Screen darkens and never re-lights during a call

  1. Droid Newbie
    dave.mclellan's Avatar
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    238726
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    Dec 2011
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    Enter Current Phone Model Here
    #1

    Screen darkens and never re-lights during a call

    New behavior on a Droid3 purchased in September: for some time, the screen would darken when I place or receive a call, but would re-light when I moved the phone away from the ear to view the screen during the call. Now, the screen remains dark all the time, unless I push the power button to lighten it. I can't find any configuration controls that I might have accidentally pushed to cause this.

    Is it a bug? is the config control to restore the factory behavior? Is the automatic re-light the factory behavior?

    Any advice would be appreciated.

    Dave McLellan
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  3. Master Droid
    doogald's Avatar
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    Droid Maxx
    #2
    Do you have a case or screen protector that is covering the proximity sensor on the top right of the front of the phone? It's just to the right of the speaker - there are three things there: proximity sensor, LED, front-facing camera.
  4. Droid Newbie
    dave.mclellan's Avatar
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    #3

    sure enough, that's it.

    Absolutely, that was the problem. Thank you! Thank you!Thank you!Thank you!Thank you!

    I did cut a new screen protector recently, and had not yet correlated the date i put it on with the change in the behavior.

    Thank you so much!

    Quote Originally Posted by doogald View Post
    Do you have a case or screen protector that is covering the proximity sensor on the top right of the front of the phone? It's just to the right of the speaker - there are three things there: proximity sensor, LED, front-facing camera.

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