The way I would handle it, is if they refuse to replace the phone, tell them fine. you will contact the better business bureau, your local tv stations (Consumer Protection Dept) most have and that you would post your negative experience with them on the forums you are on that utilize their service. More than likely, they would rather just replace the phone than deal with bad publicity.
Asurion is absolute garbage. Everytime I have dealt with them I get a tingly feeling all over me. I recently upgraded to the Razr. It wasnt by choice. My touch screen stopped working on a phone I received from Asurion a month prior. Apparently I wasnt convincing enough that the phone stopped working on its own and they flat accussed me of dropping it. I tried to claim it on the insurance which since I had already claimed two phones in a year time period it was cut off the month prior. End result is I had to buy a new phone. I bought the phone at Best Buy so that I could take advantage of their insurance instead. Ive seen good reviews on it and it seems alot better to me. Its two bucks more per month but there is no deductible. Also, if you break your phone you just go there instead of waiting for two days or whatever amount of time it takes. I have four phones on my plan so as soon as the other ones are available for an upgrade I will buy them from Best Buy as well. Ive emailed Verizon to let them know that they lost that sale of the phone. Hopefully if enough people bash Asurion to Verizon they will get rid of them.
BTW, if you crash your car you call YOUR insurance company not the insurance company forced upon you by the manufacturer or dealer.
Last edited by Vulcan1600; 12-27-2011 at 04:34 PM.
Who are you mother Teresa? Insurance companies screw you whenever they possibly can. You pay in for years and years to them, and when it comes time for them to pay up they always try weaseling out of it. I work with them on a daily basis, and I've seen some ridiculous crap. Asurion is no different.
To me, paying them monthly for years and years, and 'accidentally' dropping your phone is more than justified after all the nonsense they put people through. Especially when they're just going to send you someone else's garbage anyways.
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Second: Asurion agreement states 2 replacements in a 12 month period. You will also receive a certified like new phone.
Third: Check that awesome Best Buy insurance plan - if you get your phone wet, which happens A LOT, it is not covered under the Best Buy insurance. If you don't believe me, give them a call.
Have a nice day.
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Hey someone else is having issues with the D2!
:b like shadez said, that doesn't sound right. Id keep trying if I were you. I don't have asurion, and my D2G is going ballistic on me so im pretty screwed.
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Second: As im sure the agreement says that, how many people actually read it when they rushed to buy the newest phone? How many wouldnt have bought it had they read the agreement? Im guessing none. After my second phone a simple email wouldve been nice to let me know I no longer had coverage. Also, I shouldnt have had to use coverage considering I only had the phone a month and it stopped working on its own. Asurion is a rip off that you have to live with if you want any protection.
Third: Called Best Buy about their "awesome insurance plan" The rep said yes it is covered. Only things not covered by the plan are lost and stolen. Who said it was awesome anyway? I was just happy to inform people there is another option out there. Thought thats what this forum was about. Im happy you like Asurion, I happen to think they are garbage. Do you work for Asurion or have some sort of stock in the company? If so please fix their costumer service
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Look I haven't read all the responses or whatnot, but it sounds like you just have a software issue that can be easily rectified through SBFing. Crap battery life, connectivity issues, etc.