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Thread: DX Reboot problem

  1. Droid
    calguy19's Avatar
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    #11
    xplorer -

    That's what I wound up doing - new phone should arrive tomorrow. I'm hoping the new one works ok. This is about my 5th phone since I first jumped into smartphones in January - long and ridiculous story. Includes a T-Mobile phone that would drop off the 3G Network everytime I drove to my local coffee shop and I had to reboot each time to recover, and a DX with a bad audio jack.

    Why do they knowingly sell phones with these problem?

    Anyway, since the ATK autokill didn't resolve the problem (remember, it was just an EXPERIMENT), I turned off that feature..

    Just to be clear - you're saying that all the victims of this defect reporting on this forum who returned the phone for a replacement were relieved of that problem with the replacement? You also said that problem went away - was it replaced with a different problem?
    Last edited by calguy19; 04-27-2011 at 07:14 PM.
  2. Master Droid
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    #12
    Quote Originally Posted by calguy19 View Post
    Don't know what this means - I don't have a custom ROM or a custom "skin", whatever that is.

    I sent a "Report Bug" to ATK last night (it's part of their app). It automatically includes the equivalent of the blue screen of death debug log. Heard back this AM - they claim it's a hdwr problem in some batches of DX's and gave me the URL to a MOTOROLA USERS FORUM.

    Called Verizon. They are sending me a replacement DX free of charge, should arrive tomorrow (Thurs). Will transfer over to that phone and check it out.
    You do have a custom rom. It comes preinstalled on all droid x's. Almost all apps are written and tested to run on Android. Your phone is running Motoblur, which is based on Android but has been slightly tweaked (things like the lockscreen, the music player, the settings, syncing capabilities, etc). Whenever an app runs into one of these slight tweaks you will get a reboot. There is nothing you can do about it. My droid 2 is the same way, most htc phones do it too, never used a samsung but I am sure they suffer as well.
    Sent from my DROID2 using Tapatalk
    Last edited by kingsway8605; 04-28-2011 at 02:27 AM.
  3. Droid Ninja
    Xplorer4x4's Avatar
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    #13
    Quote Originally Posted by calguy19 View Post
    xplorer -

    That's what I wound up doing - new phone should arrive tomorrow. I'm hoping the new one works ok. This is about my 5th phone since I first jumped into smartphones in January - long and ridiculous story. Includes a T-Mobile phone that would drop off the 3G Network everytime I drove to my local coffee shop and I had to reboot each time to recover, and a DX with a bad audio jack.

    Why do they knowingly sell phones with these problem?

    Anyway, since the ATK autokill didn't resolve the problem (remember, it was just an EXPERIMENT), I turned off that feature..

    Just to be clear - you're saying that all the victims of this defect reporting on this forum who returned the phone for a replacement were relieved of that problem with the replacement? You also said that problem went away - was it replaced with a different problem?
    I don't think they knowingly sell bad devices..every time some one like you or me on my last phone, makes a warranty return it reduces the amount of profit. I say reduce because considering what we pay in mark up, I bet they could still make a profit on the dx for example if every dx on the market was rmaed. Of course then no one would but moto but you catch my drift.

    Now I can't give you acurate figuers when it comes to succesful returns but I did see 2 or 3 people who said it fixed there reboot issue. Now I can confirm sometimes a rom can be the culprit. On my last android I used the preclair rom almost as soon as it was released. The first version and second ran fine. V3 caused me reboots like you described. V4 did to I think. V5 fixxed it. Returned in v6 untill I one day had to sbf. I flashed preclair v6 again and restored my apps with titanium backup and never had reboots again on v6. If the reboots happen again on the new dx, maybe try sbfing and reflashing. Perhaps in my case it was a bad flash.

    Sent from my DROID2 GLOBAL using Tapatalk
    How to SBF your D2G in Windows!
    How to SBF your D2G in Linux!


    Retired Devices:Last Used Rom
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    Droid 2 Global : AOKP Build 39
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    I do NOT offer help through PM. Sorry!
  4. Droid
    calguy19's Avatar
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    #14
    That brings up a question, and maybe some other folks are curious about this. Can any of you guys who root your phone, put in major mods, etc. answer -

    If an app is running into the OS causing a reboot - shouldn't this happen when the app is actually being actively used, and it is being exercised fully, and not when it is sitting quietly in the background? Why does an app sitting in memory and just occassionally doing whatever it does trigger the reboot, rather than when all the functions of the app are being exercised? Second question - if an app is bumping into the OS, why does it take several days for this to happen? Whatever the app is doing, it does it many times every day. Why doesn't one of the "OS bumps" occur relatively shortly after the phone boots up?

    Can't really fix as problem if you don't know the details about what's causing it.
  5. Droid Ninja
    Snow02's Avatar
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    #15
    The DX/D2 reboot issue is a problem with motorola's froyo build. There was a leaked version of froyo with an updated build that did not suffer from reboots. Gingerbread is reboot free as well.

    Bottom line, if you're having reboots, upgrade to gingerbread. Nothing else will fix it.
  6. Droid
    calguy19's Avatar
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    #16
    Are you saying EVERYONE with a Moto DX will have this reboot issue?

    Also I just got the phone in January, and I'm locked into the 2 year contract. 600 bucks to POSSIBLY eliminate the problem is pretty expensive, especially since I've heard that gingerbread, being somewhat new, has its own set of issues.
  7. Master Droid
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    #17
    Quote Originally Posted by calguy19 View Post
    Are you saying EVERYONE with a Moto DX will have this reboot issue?

    Also I just got the phone in January, and I'm locked into the 2 year contract. 600 bucks to POSSIBLY eliminate the problem is pretty expensive, especially since I've heard that gingerbread, being somewhat new, has its own set of issues.
    If they run an app that conflicts with the rom, then yes. The HTC sense phones have the same problems just not as common. Sense must be coded better.

    The apps are written for stock Android and you are running a customized version of Android. Even if you don't install apps the preloaded ones can cause problems. If the app gets "confused" your phone will reboot, its that simple.

    Sent from my DROID2 using Tapatalk
  8. Droid Newbie
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    #18

    Exclamation

    This thread may be dead, but I do not see any real solution identified. My Droid X has had this same problem since I bought it. I keep the OS current. I don't know if it is "Gingerbread" as one poster suggested, but I can say it reports that the system is up to date. System version is reported as 4.4.605.MB810.Verizon.en.US

    Model: DROIDX
    Android version: 2.3.3
    Baseband version: BP_C_01.09.13P
    Kernel version: 2.6.32.9-g34b306d / bmvq37@zin22lnxdroid28#1
    Build number: 4.5.1_57_DX5-35
    ERI version: 5
    PRL version: 52280

    What is terribly frightening is that Tuesday morning, my phone spontaneously wiped itself back to factory fresh. I had installed a minesweeper game the day before. Maybe that was the cause, but I would be surprised. I have restored most settings, but I lost *all* of my TXT history as well as all call history.

    VERY SCARY

    If anyone else has seen this kind of spontaneous factory reset on Droid X (DX) or any other flavor or Android, PLEASE post.
  9. Droid
    calguy19's Avatar
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    #19
    I am the one who started this thread. It turns out most of my Droid problems don't get solved on this forrum, so I wind up resorting to other means to get these problems fixed. For this one, I returned the phone to Motorala and got a replacement. That seemed to fix the frequent spontaneous reboots, but I got another problem. The Home screens would suddenly lose all their contents, and it would take about 30 sec or so for it to reset itself. Again, no help on this forum, but I fixed that one also. I had my apps organized in many folders, like on my windows computers. Droids don't seem to like that, and the file containing all that info might have been corrupted. Fixed by going to All apps, Home, and clearing data. This reset the wallpaper to default, emptied all the folders while leaving most of the shortcuts and the folders themselves on the home screens. Then I vastly decreased the number of shortcuts I put into the folders. That fixed the home screen problem. Now phone virtually never crashes/reboots itself, and running trouble free. Running latest version of gingerbread. Never heard of phone spontaneously doing factory reset during a crash reboot, but maybe yor system got so screwed up the OS defaulted to a factory reset as its only option.

    Not really a complete droid guru, but I'm guessing your phone has a hdwr problem and needs to be exchanged.

    To restore apps to new phone, BEFORE you return the phone, download and install Astro file Manager. Go to TOOLS, Application backup, and back up everything possible to your SD card. Then put the SD card into replacement phone, Navigate to the backed up apps folder and restore Astro (Use built in file magr and tap on the appropriate apk file). Then open Astro and use it to restore all the other apps. Makes life much easier than going to Market and installing all your apps from some list, one by one.

    Good luck.
    Last edited by calguy19; 11-02-2011 at 06:25 PM.
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