About a week ago or so, my phone was stuck bootlooping and I couldn't sbf it. (battery was too low and when I tried to charge it didn't recognize there was a battery in the phone) So I decided the only thing I can do is send it to Asurion. Before I ship my phone to them though, I wanted to know if they would replace my phone. It has signs of damage but I don't know if it's worthy of a replacement.
On the right side of the screen, there is a crack running from almost the very top of the screen, to the bottom. The problem is, it's the inside of the screen that's cracked and you can't feel the crack whatsoever.
The second issue, is my micro USB port looks like it was sliced in half right through the middle (no idea how this happened) and the charger falls out easily and it's very difficult getting the phone to actually charge.
I don't want Asurion to know I hacked my phone, so are these good enough reasons for them to send me a replacement?