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Thread: All phone contacts lost after sync with Google account

  1. Junior Droid
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    #1

    All phone contacts lost after sync with Google account

    Hi guys - I've been up hyperventilating all night trying to solve this, so I hope someone can help me. I tried to find a post with this problem, but had no luck, but I'm really really tired, so I apologize if I missed something.

    I have a Droid 2 Global. Yesterday, I did a sync with my Google contacts. The sync worked in that it imported all my Gmail contacts to the phone. However, all the phone numbers I had on the phone disappeared.

    No problem, I thought. I have Backup Assistant, I'll just go in there and get everything back. Not so fast, they're not there either!

    I did some research, and found people with similar problems. One of them said they went into their Google contacts and found all their old numbers. No such luck for me though.

    Someone else said they managed to get them back by exporting contacts to the SD card and reimporting them. Did that. Nothing.

    I pulled the battery and restarted. Nothing. I pulled the SD card and tried going through it on my PC, but there's nothing called "contacts" anywhere on there.

    I'm out of ideas, and I'm so exhausted from searching for an answer and coming *this close.* Can anyone just tell me where my old contacts are? I don't mind if I have to reenter them all manually, I just need to find them so I can see them. I'm ready to cry, in fact I was crying quite profusely a little bit ago, and to make matters worse, I'm a TOTAL technotard, so please, any advice that's given will be greatly appreciated. Just please remember that whole "technotard" thing, and be gentle with me, OK?

    Thanks in advance for anything anyone can do to help. I'm so sad and miserable right now, and I can't even call my friends to make me feel better, :-/ so even just a virtual hug will be considered help!!

    Trisha K.
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  3. Droid Ninja
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    #2
    are you rooted? did you make a backup with clockwork mod? if yes you can restore data
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  4. Junior Droid
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    #3
    Quote Originally Posted by themib View Post
    are you rooted? did you make a backup with clockwork mod? if yes you can restore data
    Sorry, I don't know what either of those things are. I've seen the term "rooted" before, but have no idea what it means, other than that it can be dangerous.
  5. Master Droid
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    #4
    Go into your contacts, press the menu button(the button on the bottom of the screen with 4 squares) and there sould be an option saying display options and you should be able to filter what contacts you see.
    Let me know if you need anything else.

    Sent from my Liberated R2D2 via Droidfourm app
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  6. Junior Droid
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    #5
    Quote Originally Posted by The Robot Cow View Post
    Go into your contacts, press the menu button(the button on the bottom of the screen with 4 squares) and there sould be an option saying display options and you should be able to filter what contacts you see.
    Let me know if you need anything else.

    Sent from my Liberated R2D2 via Droidfourm app
    I tried this. I tried it before, but I did it again just now to make sure I didn't miss anything. Every single option is checked, every single one. Do you know how I'd find a folder on the SD card where the contacts might be? What that folder would be called? I can figure out how to look on there on my PC, with a USB card reader, but when I do, it's a million folders with cryptic names, and I can't find anything that even remotely resembles contacts.

    Also, why doesn't Backup Assistant have my backups? According to a Verizon FAQ I found, when I click on BA, it should be asking me for my PIN, but it doesn't, and there's no way I can see to access anything but the sync screen. Shouldn't I be able to actually access BA somehow?

    I'm really very sorry that I don't know this stuff. I know how frustrating it can be, trying to help someone who's not at a level where they "get" what you're telling them. I really appreciate everyone's patience.
  7. Droid Ninja
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    #6
    If you put your contacts in the phone BEFORE setting up a gmail account, it will wipe your contacts.

    The very first sync with a new gmail account syncs 1 way from gmail directly. and since gmail had zero or little contacts, thats what it synced to the phone.

    when setting up an andriod device for the first time, setup your gmail account first before adding contacts to the phone

    if you delete from device it will delete from gmail. if you delete from gmail, it will delete from device.
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  8. Junior Droid
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    #7
    Quote Originally Posted by themib View Post
    If you put your contacts in the phone BEFORE setting up a gmail account, it will wipe your contacts.

    The very first sync with a new gmail account syncs 1 way from gmail directly. and since gmail had zero or little contacts, thats what it synced to the phone.

    when setting up an andriod device for the first time, setup your gmail account first before adding contacts to the phone

    if you delete from device it will delete from gmail. if you delete from gmail, it will delete from device.
    The very first thing that was done to the phone when I got it way back when was to set up my gmail account. Everything else was added much later. And, to be clear, I didn't "delete" anything, I simply did a sync with my Gmail contacts, which according to everything I've read, all my contacts should have been syncing to Google all along, so where did they go?? I don't even know if this is a phone problem or a Google problem!
  9. Droid Ninja
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    #8
    sorry was in a hurry
    If you put your contacts in the phone BEFORE setting up a gmail account, and syncing it will wipe your phone contacts.

    The very first sync with a new gmail account syncs 1 way from gmail directly.

    when setting up an andriod device for the first time, setup your gmail account and sync first, before adding contacts to the phone


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  10. Droid Ninja
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    #9
    I hate to rain on your parade, but it has been my experience, when adding New Contacts manually into the phone when prompted you must always choose "Store Contact or whatever with Gmail" or the phone can "lose" the contacts that were just stored locally on the phone...not saying that is the hard and fast truth all the time. BA from Verizon has been generally useless in my experience, so I no longer use it..

    I hope you or someone else figures this out....but I would vet those numbers you are missing are actually lost now for good. To keep this from happening in the future, make sure when you add a new contact to have Gmail maintain that contact...

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  11. Droid Ninja
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    #10
    Quote Originally Posted by TrishaK View Post
    Also, why doesn't Backup Assistant have my backups? According to a Verizon FAQ I found, when I click on BA, it should be asking me for my PIN, but it doesn't, and there's no way I can see to access anything but the sync screen. Shouldn't I be able to actually access BA somehow?

    I'm really very sorry that I don't know this stuff. I know how frustrating it can be, trying to help someone who's not at a level where they "get" what you're telling them. I really appreciate everyone's patience.
    did you login to verizonwireless from computer and check your backup assistant contacts?

    edit: I stopped using backup assistant
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