1) I agree with G.Y. that a wiki really is the way to go, as you put more stuff in, it is easier to organize and search. Perhaps edit this into her droid wiki.
2) Just pet peeve on *228! "This should be done at least once a month, to make sure that your phone is updated with new cell towers in your area. Sometimes it can help your signal strength and other times it will have no affect. It just depends on if your carrier has gained any new access to cell towers around your location." The last sentence is right, it's all to do with new roaming agreements, not new towers, so i think MOST of the time this has no impact. Certainly "at least once a month" is too much unless you live outside the verizon standard area.