Turned on D2G—All I have is Motorola logo

[Mrs EB]

It doesn't turn on all the way; it's stuck on the Motorola logo. I pressed the button to see if it would turn off and it doesn't. Thought about taking the battery out and putting it back in. But I can't get off the cover. Any advice???

[TwoBuells]

Hold the phone in your hand like if you were going to take a picture of yourself. With you right thumb put it over the Motorola logo. Move thumb to the right edge of cover. Push in towards phone and to your left. Cover should come off.
Pull battery out, wait about 10 seconds. re install battery and start phone. put the cover on later because you might need to pull battery again.

[Mrs EB]

I know this sounds dumb....but since I've never taken a picture with this phone:

If I'm looking at the back cover, the lens and flash are on the upper right hand side. The M is right-side up and the Verizon name at the bottom is right side up. Is that the right way?

[JoeWW]

I think you mean upper left, and yes it's right.

[leobg]

Grab the phone with two hands - thumbs on the upper part of the battery cover. Press slightly and slide down towards the speaker grill. Important - do not press on the middle but near the top of the cover with your thumbs. Lid will slide down and you can remove it easily after

[Mrs EB]

I think you mean upper left, and yes it's right.

Actually I didn't. But thanks for correcting me. So I'm to hold it VERTICALLY. And yes, the flash is on the upper left hand side. Thank you.

Grab the phone with two hands - thumbs on the upper part of the battery cover. Press slightly and slide down towards the speaker grill. Important - do not press on the middle but near the top of the cover with your thumbs. Lid will slide down and you can remove it easily after

Did it! Thank you.

But I've had the darndest time getting the cover back on. I did it but I'm not sure how. What's the secret there?

[leobg]

Same procedure but in reverse order - align the lid in place over the speaker grill, put both thumbs on the top of the lid (same place where you put when opening) and push slightly then slide to the top.

[Mrs EB]

Thanks. Those 2 "hooks" on each of the longer sides seem to make it difficult for me. I guess I'll have to get used to it.

I'm wondering why my screen was locked with the M logo in the first place. Is that a common thing? Did I do something inadvertently?

[TwoBuells]

Glad you got the cover off.

[leobg]

Not very common. But wired things do happen. I am glad you resolved the problem by doing a battery pull.