Verizon mobile hotspot

[simpsonao17]

I have a HTC thunderbolt and the 4g hotspot will be working then stop and drop all data. Ut sucks when u are paying for a feature that seems to have no solution

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[Bodawg]

I also have the thunderbolt. I love this phone! But I dropped hotspot from my data plan for that exact reason. This phone is amazing running on all cylinders. But until Verizon runs well, our phones will suffer.

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[simpsonao17]

They suggested factory resetting would resolve it than if not of course they will ship me a refurbished meaning one restored from previous issues. Whatever happen to Verizon Wireless #1 customer service?

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[NACPEYE]

It's not just the Tbolt that is having problems with Hotspot. If you check the other phone forums, they are having the same problems. It is actually a software problem between the connected devices, and allegedly Verizon & HTC are working on it. I solved my problem with a program that changes the internet connection settings. See Hotspot data drops solved!. It worked for me after 3 replacements, several adjustments by Tech support, and numerous wasted hours on the phone. Good luck!

[Fonzz]

I have a HTC thunderbolt and the 4g hotspot will be working then stop and drop all data. Ut sucks when u are paying for a feature that seems to have no solution

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I'm also paying for and using the hotspot feature and using tons of data (unlimited). I also have problems now and then and it's frustrating. I'd read on this forum some comments from others about getting compensated for this via a discount on our bills. The most I heard about was a 30$ credit. I called them myself a few days ago, asked for and received the same 30$ credit off my bill. That made me feel a little better about the sub-par service for now. I've been with Verizon for a long time, perhaps you can do the same.

[Charged]

The lying Verizon reps/tech support people always act so shocked when I tell them about the problem I'm having (which is yours as well). The last time I called (i've gotten multiple phone replacements) they said I was on the "edge of the network" and that's why it wouldn't work and they suggested I just drop the plan (they would let me out of my contract for free). I explained that I have been all over the frigging US with the same problem and they said they would let me replace my phone with the LG Revolution. (No thanks. That would be a downgrade. Would it kill you to offer me a newer phone after I already agreed to switch to the cheaper Thunderbolt from the Charge?)

[Bodawg]

If anything at all, these post serve as a learning experience for all of us. It's easy to promote a product with flashy bells and whistles. But to stand behind your product and the services promised to customers, seems to be a thing of the past. That being said, its really up to us to be content with our phones prior to leaving the store. Never anticipate an upgrade or network assistance. If we can do that, the rest is just gravy.

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[simpsonao17]

I agree with you on that. This was the best phone they came out with at the time yet they couldn't even back up their own product. Instead we are and were forced to sit with the problems while being fed ridiculous excuses when the real excuse is verizon itself. I can't wait till the new droid razr with the larger battery comes out because I will probably be getting that one asap. That is really the only phone I would want besides my thunderbolt. Even though I don't like Motorola either.

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[mikehal38]

The mobile hotspot app is just junk. I have tethering on my charge and when I use the hotspot app it drops constantly. But if I use the wifi tethering app I have no drops at all. Verizon just meds to fix their software and stop sending people replacement phones...

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[Bodawg]

Honestly, I think we are all caught in a vicious cycle. We keep getting new phones that are faster and have better memory or bigger screens, etc. But the truth is, without great continued service, what good is a device that requires all of that and more? Sure! Phones will keep getting better, stronger and faster. But will service to these devices ever keep up? I think I need proof of this prior to getting excited over a new cool name with a fancy commercial.

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