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Thread: Asurion question

  1. Master Droid
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    #1

    Asurion question

    So I accidentally dropped my tbolt the other day from hip height onto a tile floor and ended up with a cracked and spider-webbed screen. I honestly don't want to do an asurion claim for this as I hate asurion and don't want to spend $100 for a new phone when this is fully functional (for now) but would consider it if I knew I was getting a brand new phone not a refurbished piece of asurion garbage. Is there a sure fire way to get a brand new and not refurbished phone from them? Being that these are so new am I likely to get a new one anyways?

    Sent from my ADR6400L using DroidForums
  2. Senior Droid
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    #2
    You may or may not get a new one there's no way to tell its whatever they send you.

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  3. Master Droid
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    #3
    you will get a new phone, my friend just had to file a claim. first phone had a slight defect and they sent him a second brand new phone.
  4. Senior Droid
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    #4
    I know the couple times I had to get a new phone from them they sent me new in the box everytime. Never got a refurbished phone. But then again it was never a smartphone either. I wouldnt except a refurbished phone. I hate when verizon gives me a refurbished phone when ever I have problems with my phone
  5. Premium Member
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    #5
    Quote Originally Posted by bendystrawboy View Post
    you will get a new phone, my friend just had to file a claim. first phone had a slight defect and they sent him a second brand new phone.
    That is not always the case....A refurb is most normal.
    A gun in the hand is better than a cop on the phone.

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    1. Never be unarmed.
    2. See Rule #1

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  6. Senior Droid
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    #6
    A few years ago, my girlfriend had the Chocolate and the touch dial thingy was messed up, she filed the max of 2 claims and was sent a refurb'd both times.

    Not a smartphone, but still, these phones look liked they came out of some evil teenagers pocket, with lint and all.

    Very very disappointing, which is why this time when I upgrade, I will not be getting the insurance on any of our phones.

    I would "hope" that with smartphones, they would at least have the courtesy to send a back a decent product.
  7. Master Droid
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    #7
    I went ahead and bit the bullet and did a claim. They said it would come with a battery, a home charger (both which i expected) and a memory card which led me to believe it may be new. Fingers crossed as I hate refurbished-from-Asurion garbage. If its not brand new I will call and complain until they send a brand new one. Spending the monthly premiums and the $100 for a deductible I want a brand new phone since it will cost them maybe $10 to repair this one and send to someone as a refurb.
  8. Senior Droid
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    #8
    All I can say is good luck man, ill tell you right now your not gonna get a new phone I've done claims with them and only once have I gotten a new phone and it was because they did not have any in stock. The policy states that you will get a refurb phone no where does it say they must give you a new one, the memory card ur even lucky to get.

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  9. Master Droid
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    #9
    Thankfully I am now sending this message from my brand new thunderbolt. I would assume they don't have any refurbs yet. It came in the OEM box with all OEM accessories so I'm positive its brand new. Now I have an extra 32gb card and a second battery.
  10. Droid
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    #10
    They will check for the battery and sd card and charge retail for them.

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