Stock Thunderbolt rebooting randomly

[gary73]

They told me that my Verizon was causing reboots, doesn't even work on thunderbolt



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[cueto]

Ok....so I called vz and got same response...to do a factory reset. F* that!! I deleted the my Verizon app along with a few others I don't use and voila...no reboots since last night. Give it a try ...

Good luck!

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[tc3]

Three weeks ago I complained to Verizon about my tb rebooting so they sent me a refrub and it reboots more than my old one. I'll guess ill try again and hopefully get a new one

sent from tunda bow

Same here.



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[Ned]

Just got my replacement thunderbolt from VZW because of the reboot issue.

Observations:
It is a certified pre owned

Same software/radio as my other one

The HTC setup wizzard did not start when I booted. Almost like they never did a true factory data reset

WORST OF ALL the power button is broken. I have to push down with a lot of force to get wake up the screen.

Glad I did not unroot my original. The replacement needs to be replaced. Ugh!!

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[jared845]

I got my thunderbolt on 5/19 and not even a week into owning this phone the phone was rebooting about 3 to 6 times a day ! I called vz horrible tech support and they had me do a factory reset ! didnt work so they sent me a new phone the following day ! So far i got this phone on 5/26 and now being 5/30 and havent had any issues yet ! I do have some software / firmware to be uypdated howevere I am hesitant in doin so in fear of the reboot issues re occuring ! Any sugguestions wether or not to download this firmware?? Thanks all !

[Larry_ThaGr81]

Since my initial post I've experience two additional reboots and one thing that I've noticed is that mine don't happen over WiFi, mines only seemed to happen when I was connected to Verizon's network.

[Wonmotyme]

There has been a lot of speculation it is the new radio, so that is consistent with that theory.

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[icefire1020]

I live in NW Ohio. Had my Tbolt since Friday. It updated automatically Friday. I've had random reboots twice. Once was driving with navigation and pandora. The second was at my desk using the default music player listening to mp3s. There is no 4G here yet. The phone was charging both times

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[mtnbkrbob]

ok well ive posted above (someplace?) so this is an update.
so i called verizon taday because i was a little worried about the two reboots ive noticed although i could of had more? so i got a service tech dude. wait let me start by saying i am rooted and i did install the leaked ruu update before i rooted i am running bams remix. well i talked to a tech dude and he had me check the soft (menu>settings>about phone>software) and he asked about what version software i was on (1.13.605.7) and he said "ok you have the update 1.13 thats good" so he had me do an app and contact back up (people/contacts>menu>import/export>export to sd>phone then repeat for google) then i went and did a factory reset (menu>settings>sd & phone>factory data reset). then it reboots and and he said that should fix the random reboots and if not then they will replace the phone with a "new" one. in other words a refurb one. he also added that by doing it thru verizon its in the system with the issue so if i notice the reboots again thats when i will receive my new phone. hope this info helps anyone out. and no i did not disclose that i was rooted but if it starts to reboot again i will unroot at that time and call them back. but i need to set it back up to my liking again.

[Dedic761]

My New in box T-bolt is working flawlessly since I received it friday last week 5-27-11. I have juice defender ultimate and atk pro running otherwise device is stock. So far so good.



Nick