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Thread: Stock Thunderbolt rebooting randomly

  1. Droid Newbie
    batonrouge's Avatar
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    Phone
    htc ThunderBolt, which reboots
    #31

    Thunderbolt rebooting, dropping internet

    Got my new Thunderbolt May 9, it started rebooting and dropping the 3G connection Sunday May 22 and must be restarted sometimes twice to get connected. Consistent with my bad luck with phones, it started doing it right at the end of my 14 day return-period. Reburb replacement on it's way. I'm suspecting HTC's hardware is the culprit here and not the update since it did this before the update. My EVO4G (Sprint) did exactly the same thing. And I agree that the replacement phone will probably do the same and I WIL keep calling until I can possibly get a different unit...timed with a Bionic release would sweet... slim chance there though
  2. Droid
    Dedic761's Avatar
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    Twitter
    Nick_Dedic
    Phone
    HTC Thunderbolt
    #32

    Fed up with T-Bolt restarting... My Solution.

    I called verizon this morning after having my T-Bolt for 13 days now and complained about the restarting issue that seems to be common. About 2 minutes later they came back and said they are sending me a brand new (not a fru) T-Bolt next day. He also said that this issue will be no longer on my new replacement phone. I also talked about the battery life with him, even though since the update on 5-20-11 my battery life is much better (with the help of A.T.K. Pro and Juice Defender).

    Hope this sheds some light for other T-Bolt owners.


    -Nick
  3. Master Droid
    jseah's Avatar
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    #33
    Sounds like the rumor here

    http://www.droidforums.net/forum/dro...new-tbolt.html

    is confirmed that Verizon is replacing with new Thunderbolts now rather than refurbs.
  4. Senior Droid
    gary73's Avatar
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    #34
    Probably out of refurbished

    Sent from my ADR6400L using DroidForums
  5. Junior Droid
    dsciara's Avatar
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    #35
    Quote Originally Posted by gary73 View Post
    Probably out of refurbished

    Sent from my ADR6400L using DroidForums
    +1

    Sent from my ADR6400L using DroidForums
  6. Premium Member
    hookbill's Avatar
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    Premium Member
    #36
    Did you guys read the part where he said that they are sending him a brand new, not refurb?

    OP, when your new phone arrives make sure you are not running any virus protection or task killers. I've heard about this problem with TB but not everybody has this issue. Good luck.
    Please be respectful. Respect is #1 here at DF Please read our Guidelines of Conduct
  7. Junior Droid
    dsciara's Avatar
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    #37
    Yeah I read it. I was just implying that they have sent out so many refurbished ones they now have no choice but to send new ones. That's how I took it least lol.

    Sent from my ADR6400L using DroidForums
  8. Droid Ninja
    mountaineerndixie's Avatar
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    #38
    I would guess half of the refurbs are phones with nothing wrong with them except that they had a task killer installed, at the recommendation of a Verizon employee.

    I wouldn't hesitate to take one.
  9. Junior Droid
    Biasedthunder's Avatar
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    #39
    I had the same problem. I called Verizon and they said it was a known issue with "some" Thunderbolts and have overnighted me a new one for free with return postage (for old phone) included.

    I recomend anyone having issues to just call Verizon and tell them what is going on. They will want you to do a factory hard reset of the phone.. You can try it but it didn't make any difference on my phone and if you do the factory reset they will want you to wait and see if it resets again.

    I should get my new phone tomorrow, hopefully its sorted out with no issues.
  10. Droid
    DrewB's Avatar
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    htc thunderbolt
    #40
    Three weeks ago I complained to Verizon about my tb rebooting so they sent me a refrub and it reboots more than my old one. I'll guess ill try again and hopefully get a new one

    sent from tunda bow
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