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Thread: Stock Thunderbolt rebooting randomly

  1. Master Droid
    Technoman's Avatar
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    Bolt of Thunder
    #21
    1. How many reboots have you experienced since the OTA?
    Maybe one or two - not sure, but I know I have lost bluetooth connection from the phone that many times at random

    2. How many times a day does your phone randomly reboot?
    Less than 1

    3. What were you doing prior to the reboot?
    Nothing - sitting idle - has never rebooted when I was using it

    4. Is your phone setup to automatically search for a LTE signal automatically (CMDA + LTE/EvDo auto) or do you have it set for 3G/1x only (CDMA auto(PRL))? If you aren't sure then you are on the default setting, which is the first option.
    CDMA + LTE/EvDo auto

    5. Suggestions?
    Shoot myself or the phone? Surely I can find something less critical

    6. What city and state are you experiencing your random reboots in, if any?
    Dallas, TX

    7. Are you experiencing random reboots over WiFi, 3G and/or LTE?
    Since I am not using the phone I can only assume I am at 4g

    8. What is your baseband version? Located under about phone and then software information.
    1.16.00.0402w_1
  2. Junior Droid
    js05sierrahd's Avatar
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    HTC Thunderbolt
    #22
    One additional bit of info I would like to share:
    So I downloaded the StabilityTest app and although I have know idea what any of the following means I can say that both times my phone has randomly rebooted the log report contained the same info below!

    It looks like StabilityTest crashed unexpectedly or your device rebooted.
    The following information were gathered right before the event occured:

    cores: 1
    bogomips: 681.57
    load: 9.35

    temperature: 34.0C

    # passed test runs (core 1): 33
    # passed test runs (ram): 480
    runtime: 01:21:02

    system log:

    --------- beginning of /dev/log/system
    --------- beginning of /dev/log/main
    E/TrafficStats( 1555): [QCTMM]tryAll index=0
    E/TrafficStats( 1555): [QCTMM]tryAll index=1
    E/TrafficStats( 1555): [QCTMM]tryAll index=2
    E/TrafficStats( 1555): [QCTMM]tryAll index=3
    E/TrafficStats( 1555): [QCTMM]tryAll index=0
    E/TrafficStats( 1555): [QCTMM]tryAll index=1
    E/TrafficStats( 1555): [QCTMM]tryAll index=2
    E/TrafficStats( 1555): [QCTMM]tryAll index=3
    E/TrafficStats( 1555): [QCTMM]tryAll index=0
    E/TrafficStats( 1555): [QCTMM]tryAll index=1
    E/TrafficStats( 1555): [QCTMM]tryAll index=2
    E/TrafficStats( 1555): [QCTMM]tryAll index=3
    E/TrafficStats( 1555): [QCTMM]tryAll index=0

    (The log was about 3x as long but I cut the info to save space)



    Any idea what "E/TrafficStats( 1555): [QCTMM]tryAll index=0" means??

    Quote Originally Posted by js05sierrahd View Post
    1. How many reboots have you experienced since the OTA?
    I would say on average 1-3 per day (depends on my location-see below)

    2. How many times a day does your phone randomly reboot?
    A bunch, and it really depends on my location. I installed the OTA the day it came out (I think the 12th) and while at work it will reboot multiple times during the day (Mon-Thurs 7:30 AM-6:00 PM). When I get home it may reboot 0-2 times (Mon-Thurs 6:30 PM-6:30AM) Friday-Monday morning (at home/in my town) maybe 1-3 reboots during the entire weekend (Northern NJ)

    3. What were you doing prior to the reboot?
    Typically either listening to SiriusXM or Pandora or nothing

    4. Is your phone setup to automatically search for a LTE signal automatically (CMDA + LTE/EvDo auto) or do you have it set for 3G/1x only (CDMA auto(PRL))? If you aren't sure then you are on the default setting, which is the first option.
    (CDMA auto(PRL) At work I am on the border of 3G/4G network but never get 4/G Service and at home I'm lucky to get 3G, usually 1x and I have a network extender

    5. Suggestions?
    COMPLAIN TO VERIZON 800.922.0204 & HTC 866.449.8358 until they admit there is an issue and FIX IT!!

    6. What city and state are you experiencing your random reboots in, if any?
    Home: Highland Lakes, NJ 07422 (much less rebooting)
    Work: Parsippany, NJ 07054 (location for most frequent rebooting)

    7. Are you experiencing random reboots over WiFi, 3G and/or LTE?
    Home: Service isn't great here 1x & maybe a little 3G so I use a network extender and most if not all data over WiFi
    Work: 3G (WiFi not available)

    8. What is your baseband version? Located under about phone and then software information.
    Baseband version 1.16.00.0402w_1
  3. Junior Droid
    cueto's Avatar
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    HTC THUNDERBOLT
    #23
    I as well am experiencing this reboot issue. Very irritating! Please help soon ...

    Sent from my Thunderbolt
    Once upon a time........I was a die hard BB fan, BUT NOT NO MO!!!!!!
  4. Droid Newbie
    nateatlarge's Avatar
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    #24
    This is what HTC Stated to me when i contacted them...

    When we first heard word of the problems, we started collecting information for tracking purposes, to determine if it was a trending issue or something happening on absolutely every phone. Fortunately it wasn't all of them. Once enough information was collected, the appropriate department began analyzing the issue to determine the cause. Along the way, it was determined that at this time, the best solution was to have the affected phones replaced. In the meantime, I suspect that the engineers (and everyone researching the issue) are working on a version of this update that won't have that negative effect. I suppose rolling out an update to the affected phones wouldn't work since they are unfortunately too busy rebooting to apply an update. Yes, though, our engineers are working on a way to get the intended parts of the update through without an unintentional reboot party. I hope that we have this straightened out for you soon, and I really do apologize that you've been put through so much frustration with this
  5. Junior Droid
    cueto's Avatar
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    #25
    So who do we contact to get a replacement device? HTC or VZW?

    Sent from my ADR6400L using DroidForums
    Once upon a time........I was a die hard BB fan, BUT NOT NO MO!!!!!!
  6. Droid Newbie
    nateatlarge's Avatar
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    #26
    You have to contact Verizon. Even if you replace your phone it will most likely reboot. You can either hang in there till Verizon and HTC come up with a solution to the OTA error or complain every day for a week till they give you a completely different handset.
  7. Droid
    USAFgunner's Avatar
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    #27
    Well I got my new phone today and checked the firmware date. Good news is it hasn't been updated. So far so good, no reboot for 7 hours...all apps are the same as before

    Sent from a phone with a kickstand
  8. Theme Developer
    yakitori's Avatar
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    DroidForums.net Theme Developer
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    #28
    Hopefully its not a refurbished phone. I decided to keep mine and live with a reboot or two rather than trade for a refurb. I'm not paying 250 for a refurb

    ridin the lightning
  9. Junior Droid
    Kimberlee's Avatar
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    #29
    1. How many reboots have you experienced since the OTA? 4 to 5 times per day

    2. How many times a day does your phone randomly reboot? 4 to 5 times per day

    3. What were you doing prior to the reboot? Usually listening to music (MP3s using WinAmp, Mixzing, or PlayerPro and also when listening to streaming radio such as Pandora and Slacker). It's also happened when I received an incoming call, rebooting before I was able to pick it up, and later when I tried to call VoiceMail.

    4. Is your phone setup to automatically search for a LTE signal automatically (CMDA + LTE/EvDo auto) or do you have it set for 3G/1x only (CDMA auto(PRL))? If you aren't sure then you are on the default setting, which is the first option. Set up to automatically search for an LTE signal, but I live in an area that is only 3G. *Edit: I have now set my phone specifically to 3G only (in phone information) to see if it makes a difference and am testing it out.

    5. Suggestions? I've tried pulling the battery as many have suggested (did that last night), and did not experience one reboot all morning at work, but after lunch I was back to multiple reboots again). I honestly think it's tied to a connection between the towers that need updated and the recent firmware upgrade (I've come across a lot of posts online regarding this). I've also tried flushing the cache files on my phone, in case the problem was linked to an app or corrupt file. Prior to this update my Thunderbolt never once rebooted while listening to music, whether it be at work or at home. At work, I listen to music (both MP3s and streaming audio/radio) for about 8 hours a day. No problems till this firmware update. It's been a nightmare since then.

    6. What city and state are you experiencing your random reboots in, if any? Northwest Ohio

    7. Are you experiencing random reboots over WiFi, 3G and/or LTE? It has ALWAYS happened when I was on 3G (4G is not yet available in my area). It has only happened so far at work, as at home I'm usually using Wifi. Testing out 3G at home right now just to check to see if there's a pattern.

    8. What is your baseband version? Located under about phone and then software information. 1.16.00.0402w_1
    Last edited by Kimberlee; 05-25-2011 at 05:18 AM.
  10. Droid
    USAFgunner's Avatar
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    Thunderbolt
    #30
    Quote Originally Posted by yakitori View Post
    Hopefully its not a refurbished phone. I decided to keep mine and live with a reboot or two rather than trade for a refurb. I'm not paying 250 for a refurb

    ridin the lightning
    Yeah its a refurbished but its not like you could tell other than that the packaging says so...to me the trade off was worth it, no reboots yet

    Sent from my ADR6400L using Tapatalk
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