I received my replacement Thunderbolt today.
I noticed right away that the back cover isn't fit flush with the phone. This also means, I'm stuck in 1X, not 4G or even 3G as it has to fit snugly for the antennae to work correctly. This is not what I've paid for. Just in checking, I tried the replacement back cover on my old Thunderbolt and that fit perfectly. This means, it's not the cover that's wrong, it's the phone. No, I don't have a extended battery, this is the stock battery.
What made me initially chuckle is that the box my replacement TB came in, said that this has been checked for quality control.
I called up Verizon and spoke with a tech. He told me that they would send me out another back. I explained again, it's not the back it's the body of the phone that doesn't align. Even the power button is off kilter. Both backs fit perfectly on my original phone. It's the replacement phone that is having the issue. Why am I having to deal with yet another issue on a phone that is only a couple of months old, if that? I have been a customer for over 10 years and have always GLOWED about Verizon, their customer service and quality of product. My boyfriend and I always disagree on this, he is all about Sprint and I've always been all about Verizon due to the quality of phone and customer service.
I asked to speak with the techs supervisor as I don't feel that I should have to get another USED replacement phone when this replacement phone won't even work. where is the quality control? Supervisor Rick, talked over me when I was trying to tell him about the trouble shooting I went through on the initial phone and how wonderful and helpful Edward had been. I explained that this isn't acceptable. Why can't they replace this with a new one, as obviously the used replacement can't work. How can I trust a 2nd USED phone to work correctly(or 3rd phone)? Of course, it doesn't matter that they aren't making me feel like a valued customer. Since they can't deliver a product that works correctly, it would be me that would have to pay a $350 to cancel. Believe me, I would never ever have asked about canceling this contract if I felt that Rick was listening and truly wanting to make this work. Make his customer happy. I don't trust the USED ones anymore and now I will be stuck with this contract for another 2 years while being unhappy with the service and treatment I received from Rick.
So, now I will sit here for 2 days with an expensive phone that is only giving me 1x. I will have to go through the whole transfer of contact, apps and settings again. This whole experience has tarnished my view of Verizon. After my 2 year contract is up, I will be switching and getting on a family plan with another company. I'm sorry I'm venting but, I figured it would be best to explain to others what can happen, should you have issues with your phone.