When I purchased my phone I was told by the sales rep that I would get the free Mobile Hotspot promo until May 15 and after that I could add it as a service for 20 bucks per month, unlimited data. The rep was corrected by the Technician that it would be limited to 5 GB. So obvioulsy there was some uncertiantee but I did not care about the limit and the price was not argued.
Today I read that the price would be $30 per month. So I got on the phone with Cutomer Care and asked about the discrepency. She tells me they have no price so I exploained that I was promised by a rep $20 and that kind of irritates me. She agreed with me. She said that originally they had a price but today the data sheet says Price to be Determined. So in essence, we have no idea what we will be charged?
I am rooted and have wifi tether installed. I don't have to pay anything but I planned to pay for it nonetheless. I don't feel good about taking something I am not entitled to take. I even tried to get the service added today but they say they can't add it till May 15 becasue they don't know what the cost is.
What a lousy way to run a Customer Care department. Lie to them, change the price, then don't let them sign up till the last minute when we can sucker punch them.
I am starting to think I should just use my rooted wifi tether and screw them. And that is not my MO.