I must be missing something here
I notice people keep saying you can't do anything about it. I'm just curious as to why you can't switch the phone back over to the original line that you upgraded it on to begin with through Amazon. The insurance is still on that line and as far as Asurion is concerned, assuming they didn't document your prior conversion. The insurance was purchased at the time phone line A was upgraded to a new phone.
Originally Posted by hdeez
If they said the insurance stays with the line, then they are shooting themselves in the foot. It should follow the phone otherwise people who damage their phones that aren't insured can swap it to a line that is insured on the multi-line account if they have a line that is insured. You should be able to make the argument that if the line itself is insured, then you have to repair the phone that is linked to the line, which you should have already put the TB back on it. Worst case sceanrio they can check their records, assuming they track the phone at the time of insurance purchase to realize that the TB was the new phone activated on that phone line A at the time of the insurance purchase.