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Thread: Dropped Phone, screen cracked. Verizon BS

  1. Junior Droid
    hdeez's Avatar
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    #11
    Yep, paid with AMEX card. Are you saying AMEX will intervene and force Verizon to honor the insurance for the TB regardless of phone number? Also, any of you with asurion know what it covers? Is there a deductible?
  2. Droid
    xier's Avatar
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    #12
    Can't hurt to call amex.
  3. Senior Droid
    iRenegade's Avatar
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    #13
    Amex has a buyer protection plan and will replace your phone if it can't be fixed. They cover loss, breakage, theft. Definitely give them a holla! I think you will be pleasantly surprised! You can probably google it before you make the call, so you will know what to tell them(and what not to tell them-if anything!). Good luck!


    Here ya go:


    https://www212.americanexpress.com/d...aq&type=intfaq
    Last edited by iRenegade; 04-03-2011 at 09:06 PM.
  4. Junior Droid
    hdeez's Avatar
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    #14
    Did a little Googling and found out that the total equipment coverage charges a 99 dollar deductible per claim. Well the digitizer was 40 bucks and hopefully after I install it everything will be like before. So with that said, and if you did the math I guess its cheaper for me to just go this route anyway. The verizon rep added the insurance to the phone for the future and I will call Verizon back tomorrow to make sure the enrollment is in fact taken care of.

    Ill be sure to post some detailed instructions of the digitizer replacement when and if it goes smooth, haha.
  5. Junior Droid
    hdeez's Avatar
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    #15
    Thanks iRenegade, I was writing the last post as you posted that.
  6. Senior Droid
    wallstreet123456's Avatar
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    #16
    Are there instructions available to do the repair?
  7. Droid Ninja
    zero7404's Avatar
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    #17
    or @ cnn :

    HTC ThunderBolt 4G OEM digitizer - - Cellular Accessories | Mobile Accessories | Cell Phone

    does the TB use gorilla glass ?
    good luck with the repair. get urself a set of tools from that site as well, they will come in handy taking the phone apart. has iFixit taken this phone apart yet ? if so you may find a guide or step by step ...

    fair warning, phones nowadays use glue everywhere, the screen glass is prolly glued to the body, so this seal would need to be broken and redone.

    i've taken apart phones in the past, wherever there is glue, it's difficult to get things back to the way the device was put together. i would opt to go the insurance route ....
    Last edited by zero7404; 04-04-2011 at 06:56 AM.
    GS4
  8. Junior Droid
    hdeez's Avatar
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    #18
    Yea I looked at some videos of people taking apart the DINC and the glass is glued to the front frame. They just use a hair dryer and carefully pry it off when the glue loosens up. Im sure the same thing can be done with the Bolt. Hopefully there is pre applied glue on the new digitizer so it can be heated up and sealed on with light pressure. Ill look into the ifix it site and see if they did the vid yet.

    I really hope this digitizer doesnt take weeks to come in. I have a bad feeling since this phone is so new it isnt in stock. Ill probably email them soon to see.

    Anyone who didnt get the insurance I would recommend getting it while you still can. You have 30 days from activation to enroll. Here are some of the stats:
    7 bucks a month/99 dollar deductible for claims that are APPROVED
    Can only claim twice in a 12 month period
    Covers theft/lost/accidental damage
  9. Droid Newbie
    shaynasings's Avatar
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    #19
    Please let me know how this repair goes. Dropped mine today and am REALLY bummed. Didn't have insurance and bought it on a gift card (I knew I wanted a new phone so got a gift card for Xmas). I am an engineer and have some handy friends so I think we can do it if you feel it's not too hard.
  10. Junior Droid
    soulripp's Avatar
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    #20
    I don't see how you can have a high price phone and don't take care of it.

    sent from my HTC thunderbolt
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