I contacted Verizon customer service and complained to them about the battery situation. I explained to them that in order to be able to enjoy the Thunderbolt fully to its capabilities, I would have to make extra expenses for battery and chargers et.
I requested a Complementary battery but instead, they decided to give me 50% off the extended battery with the cover since I have been a customer for several years.
needless to say, I paid $26.92 with Taxes and fully enjoying My Thunderbeast with one full charge and heavy use.
Orignal Email Discussion:
Dear Jose Q,
Verizon Wireless appreciates all your questions and concerns. My name is Waye, and I am sorry to hear that your battery does not hold a charge. I will be happy to assist you with the option to purchase an extended battery and cover for the HTC Thunderbolt.
I attempted to contact you by phone and assist with your request, however I was unable to reach you. I regret to inform you that we are unable to honor a free extended battery and cover, however I am willing to offer a 50% credit off the extended battery and cover purchase amount of 49.99, this will allow you to purchase the battery and cover for $24.99.
To accept the offer provided above, please dial 800-922-0204 from a landline phone, and a representative from our Customer Service Department will be happy to assist you.
You qualify for up to 12 Friends and Family contacts, and only 6 numbers are listed on your calling list. You may add an additional 6 numbers to your Friends and Family calling.
I am glad that I was able to assist you with the option to purchase an extended battery and cover. It was my pleasure to assist you today. We appreciate your business and thank you for using Verizon Wireless.
If you have received this e-mail in error or are not the intended recipient, please notify us immediately by replying to this e-mail and deleting it and all copies and backups thereof. If you are the intended recipient and are a Verizon Wireless customer, this response is subject to the terms of your Customer Agreement.