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Thread: Verizon honored 50% off my purchase of the Extended Battery with cover

  1. Droid
    Purgatoiry's Avatar
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    #11
    I got tech support to offer me 50% off the battery, and waited for fedex and nothing came. Call back and they tell me they have no record of the order, so they place it again. No email or tracking, so i call back. They can't find the order, so they place it again. Again no email or tracking, so i'm on the phone with them now. Apparently it has to go through supervisor approval and they just keep canceling it because of the discount without any attempt to contact the original person who authorized it or even telling me it's not being sent.

    Now they're telling me i can have it for my 25% employee discount with 2 day shipping instead of overnight. I've asked 6x to talk to a supervisor and she keeps coming back on the line offering something else.

    update: So after the 7th time of asking for a supervisor she informed me that her offers are "now off the table" lol
    Last edited by Purgatoiry; 04-06-2011 at 04:52 PM.
  2. Junior Droid
    King30Henrik35's Avatar
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    #12
    I think with so many people having battery issues, they've simply adopted the unacceptable short battery life as "normal". I posted about what happened when I went to a store and called customer service twice.

    http://www.droidforums.net/forum/htc...-charge-3.html
  3. Master Droid
    sgtguthrie's Avatar
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    #13
    Quote Originally Posted by Purgatoiry View Post
    I got tech support to offer me 50% off the battery, and waited for fedex and nothing came. Call back and they tell me they have no record of the order, so they place it again. No email or tracking, so i call back. They can't find the order, so they place it again. Again no email or tracking, so i'm on the phone with them now. Apparently it has to go through supervisor approval and they just keep canceling it because of the discount without any attempt to contact the original person who authorized it or even telling me it's not being sent.

    Now they're telling me i can have it for my 25% employee discount with 2 day shipping instead of overnight. I've asked 6x to talk to a supervisor and she keeps coming back on the line offering something else.

    update: So after the 7th time of asking for a supervisor she informed me that her offers are "now off the table" lol
    I'm having the EXACT same thing happen. I'm being very persistent...I will get my extended battery for 18 dollars with free overnight shipping as i was promised!!! The supervisor is supposed to be going back and listening to the conversation to hear them offer the discount...we'll see what happens. The phone should just come with the extended battery. I can do without it, but it would be nice if i didn't have to charge it during the day...

    It's the principle now that it was promised at 18 dollars...

    Edit:
    I just kept calling back and finally someone offered me the same thing and this time i made sure I had an order number.
    Last edited by sgtguthrie; 04-08-2011 at 10:53 AM.
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  4. Droid
    Purgatoiry's Avatar
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    #14
    I had 2 order numbers, each one i was told wasn't put through because a supervisor rejected the discounts i was being given. So i finally got one on the phone and explained that 2 day shipping was not an option, and the girl wasted so much time it was no after the deadline to get the package the next day. She said i could buy one from a VZW store and they would credit my account for the difference in price. Next day....2 fedex packages arrive, with 2 new extended batteries, WITH the fully discounted prices i was told were rejected. They are completely clueless over there...
  5. Junior Droid
    Droid Eye's Avatar
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    #15
    When I went to the VZ store today to get the TB, the cs rep actually told me about the battery issues. Very helpful gentleman, even though I already knew about the batt. issues. He then offered me the 50% off the extended battery right there at the store and even let me feel how the phone felt with it on before I made a decision. I decided to be safe and go for it. I actually like the way it feels in my hand with the extended battery.
  6. Senior Droid
    deborah3756's Avatar
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    #16
    That's wonderful. Even though Verison's customer service is starting to lag and tighten up, they still have some customer supprt surprises.

    As of late, Verizon is implimenting changes that are not so customer friendly.

    Sent from my DROID2 using DroidForums
  7. Droid Newbie
    tricorder's Avatar
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    #17
    35% off, best i could do after visiting one store and calling twice. at least its next day air.....
  8. Junior Droid
    RFrisch's Avatar
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    #18
    Called them twice, spoke nice to them, and am using my 50% off extended battery as I type this on my thunderbolt.
  9. Master Droid
    sportadic22's Avatar
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    #19
    After hearing all this and potentially getting one for free or 50% off.... I'm calling for sure tomorrow. Been in this company for pshh like five years..
    Should I call local store or corp.. online number?

    Sent from my ADR6400L using DroidForums
    HTC THUNDERBOLT ROOTED + S-OFF

  10. Droid Ninja
    Mustang02's Avatar
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    #20
    Quote Originally Posted by sportadic22 View Post
    After hearing all this and potentially getting one for free or 50% off.... I'm calling for sure tomorrow. Been in this company for pshh like five years..
    Should I call local store or corp.. online number?

    Sent from my ADR6400L using DroidForums
    Only 5? I'm going on year 14(Intouch before VZW) and they will only offer me my corp discount of 25%.
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