Update: By this afternoon the bad cover was evidently causing MY phone to get 3G. (not 4G)
We called Verizon and the agent vehemently denied any attribution to the cover as the source of the problem. Naturally, he made us go through a whole time wasting troubleshooting "song and dance". He asserted that the cover had nothing to with reception. He wound up calling HTC and came back surprisingly apologizing and he said we were right!
Verizon is apparently going to ship another battery/cover combo!
Last edited by mikeny; 12-13-2012 at 02:55 PM.
We got the extended battery/cover from Verizon and her phone gets 4G with it. It's cool that in the end we got an extra extended battery as well. Of course, there was nothing wrong with the original extended battery. Guess who claimed the spare?
Thanks for the leading us on the right path.
Last edited by mikeny; 12-16-2012 at 08:11 AM.