DroidForums.net is the original Verizon Android Forum! Registered Users do not see these ads. Please Register - It's Free!
Results 1 to 10 of 10

Thread: HTC ReZound shutting on and off, now no service

  1. Droid Newbie
    RookieWithDroid's Avatar
    Member #
    272630
    Join Date
    Jul 2012
    Posts
    3
    Phone
    HTC ReZound
    #1

    Angry HTC ReZound shutting on and off, now no service

    Please help!!!

    My ReZound this morning (after being plugged in all night and off) decided to turn on..and turn off. All on it's own. So I took the battery out and left it out for 45 mins or so. I put the battery back in and the phone stayed on. Now the best part comes...I have no service what so ever. I called verizon tech support and they were kind of useless. They said I should take the battery out and do a hard shut down, next was the fatory re-set, finally it was turn on airplane mode and then turn it off. STILL NO SERVICE.
    I just got this phone 3 wks ago. Plus the silly thing wont talk to my laptop when I plug it in. I download the software from HTC's website and everything. I really don't want to wipe out the whole phone and start over again.

    Does anyone have any ideas or ways to fix this???
  2. Moderator
    MrSmith317's Avatar
    Member #
    51450
    Join Date
    Mar 2010
    Location
    Philadelphia
    Posts
    1,578
    Liked
    112 times
    Phone
    HTC One
    Premium Member
    #2
    Did you make sure the back is full on and snug? The antennas are in the back cover. Also did you go into settings and ensure that mobile data is on?
    Helpful Rezound Links:
    Guide to Unlocking, Rooting, ROM'ing, and FAQ

    Did you know: You can upgrade your Rezound to ICS without rooting?

    Fun Rezound Fact: The antennas for the Rezound are in the battery cover.

    Don't forget to backup your flash player install before they remove it from the Android Market.

    If you don't understand something, ask questions.
    Please follow the posting guidelines.

    An investment in knowledge pays the best interest.
    Benjamin Franklin
  3. Droid Newbie
    RookieWithDroid's Avatar
    Member #
    272630
    Join Date
    Jul 2012
    Posts
    3
    Phone
    HTC ReZound
    #3
    I checked the back again. Made sure it was on snug. Also it won't let me turn on the mobile data, the box isn't even there for me to check mark. It will let me connect to a wi-fi address though. Do I have to go get it wiped clean and start over?
  4. Moderator
    MrSmith317's Avatar
    Member #
    51450
    Join Date
    Mar 2010
    Location
    Philadelphia
    Posts
    1,578
    Liked
    112 times
    Phone
    HTC One
    Premium Member
    #4
    Might be something up with your LTE SIM card. I would certainly take it in to Verizon to have them figure out if that's the problem. Don't wipe anything unless you absolutely have to.
    Helpful Rezound Links:
    Guide to Unlocking, Rooting, ROM'ing, and FAQ

    Did you know: You can upgrade your Rezound to ICS without rooting?

    Fun Rezound Fact: The antennas for the Rezound are in the battery cover.

    Don't forget to backup your flash player install before they remove it from the Android Market.

    If you don't understand something, ask questions.
    Please follow the posting guidelines.

    An investment in knowledge pays the best interest.
    Benjamin Franklin
  5. Droid Newbie
    RookieWithDroid's Avatar
    Member #
    272630
    Join Date
    Jul 2012
    Posts
    3
    Phone
    HTC ReZound
    #5
    Thank you for your help! I really appreciate it!!
  6. Droid Newbie
    Riserasta's Avatar
    Member #
    273143
    Join Date
    Jul 2012
    Posts
    2
    Phone
    REZOUND
    #6
    I just got my Rezound just a month ago and the same thing is happening to me. Just started about a week ago. I have had to reset the phone twice. The phone on Saturday was just turn on and then turn off. couldn't get to any apps, main screeen -- nothing. It would just keep rebooting. So, again, had to do a factory reset.

    Now I have so many times with no network connection. this will continue for awhile and then the phone is fine.

    I don't get it. My old original Droid was much better than this phone...............at least i never had a problem wtih the phone/
  7. Droid
    STINGER's Avatar
    Member #
    64276
    Join Date
    May 2010
    Location
    SE Pennsyltucky
    Posts
    51
    Phone
    HTC Rezound
    #7
    Quote Originally Posted by Riserasta View Post
    I just got my Rezound just a month ago and the same thing is happening to me. Just started about a week ago. I have had to reset the phone twice. The phone on Saturday was just turn on and then turn off. couldn't get to any apps, main screeen -- nothing. It would just keep rebooting. So, again, had to do a factory reset.

    Now I have so many times with no network connection. this will continue for awhile and then the phone is fine.

    I don't get it. My old original Droid was much better than this phone...............at least i never had a problem wtih the phone/



    my phone is doing this too ............... started Monday night ............ on off on off on off all by itself with me not even touching it ............ had a good techie on the phone with Verizon walk me thru fixing ........ took a bit but worked flawless until tonight ............. now it is happening again ........ exact same thing on off on off on off all by itself .............. totally nutz ............. somebody has gotta know how to fix this for us come on ................ PLEASE .......... I basically have nada no phone nothing now
  8. Droid Newbie
    Riserasta's Avatar
    Member #
    273143
    Join Date
    Jul 2012
    Posts
    2
    Phone
    REZOUND
    #8
    Quote Originally Posted by STINGER View Post
    my phone is doing this too ............... started Monday night ............ on off on off on off all by itself with me not even touching it ............ had a good techie on the phone with Verizon walk me thru fixing ........ took a bit but worked flawless until tonight ............. now it is happening again ........ exact same thing on off on off on off all by itself .............. totally nutz ............. somebody has gotta know how to fix this for us come on ................ PLEASE .......... I basically have nada no phone nothing now
    The only thing that Verizon could do for me was reset it. So, worked fine for about a week. NOW I have a NEW problem. When I am backing out of a program or finishing a phone call the phone instead of going to my home screen will go to the white HTC screen, then I get the little spinning circle like it is booting/loading and then I get my home screen.
    The connection is worse now too. I will be in the Play Store and it will tell me that there is no network connection. When I try to go to an app same thing. This does not happen all the time just when it feels like it. This is when the phone is in the High Performance or the normal setting. It will show the phone toggleing between 4g and 3g. but of course, i have no connection.

    Sometimes it works great.

    Finally, called Verizon again. First Tech was a bit rude. Acted like I had no clue about smart phones etc. Told him that this phone is not old - had it just one month and that it has had to be reset twice already. Thankfully, he transfered me to the next level of tech support.

    Now I have a refurbished phone coming. Frustrates me a bit. Paid good money for the phone only to end up getting a refurbished one a month later. Hopefully, this one works fine. I want to like this phone.
  9. Moderator
    MrSmith317's Avatar
    Member #
    51450
    Join Date
    Mar 2010
    Location
    Philadelphia
    Posts
    1,578
    Liked
    112 times
    Phone
    HTC One
    Premium Member
    #9
    Both of you should probably exchange your phones. Riserasta, the loading/white screen you get after dropping out of an app is Sense crashing. Usually that's due to the phone being out of memory. ICS fixes that issue. The no network issue you both had is either due to network instability in your area, a fracked phone, or bad LTE SIM. Exchange any/all of the above, some combination will work.

    Lastly Riserasta, NEVER EVER EVER EVER EVER allow Verizon to send you a refurb within 30 days of a purchase. Your phone is still within the exchange period and you should take full advantage of it. Tell them(don't ask) to send you a brand new phone. Verizon is notorious for sending broken/damaged refurbs because they're not in fact refurbished. Take that last rant with a grain of salt, because for all I know the new phone will solve all of your issues...
    Helpful Rezound Links:
    Guide to Unlocking, Rooting, ROM'ing, and FAQ

    Did you know: You can upgrade your Rezound to ICS without rooting?

    Fun Rezound Fact: The antennas for the Rezound are in the battery cover.

    Don't forget to backup your flash player install before they remove it from the Android Market.

    If you don't understand something, ask questions.
    Please follow the posting guidelines.

    An investment in knowledge pays the best interest.
    Benjamin Franklin
  10. Droid
    andeejo's Avatar
    Member #
    247991
    Join Date
    Jan 2012
    Location
    West Jordan, UT
    Posts
    82
    Liked
    4 times
    Phone
    samsung galaxy note 3
    #10
    Mr Smith, I already posted a thread about my phone doing the restart thing about a week ago you gave me the same answer about sense crashing. I was hoping it was just a bad app. I deleted the app that would always do the phone restart when I backed out of it, but every once in awhile it will do it with with another app. Are you saying that ICS will fix this? Or do I need yet another refurbished phone?

Links

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Similar Threads

  1. Replies: 1
    Last Post: 11-04-2012, 07:31 AM
  2. Shutting down
    By sandspider71 in forum Droid X Tech Support
    Replies: 0
    Last Post: 07-06-2012, 04:16 PM
  3. Replies: 0
    Last Post: 04-15-2012, 01:50 PM
  4. Replies: 18
    Last Post: 01-28-2012, 11:03 PM
  5. Shutting off Wi-Fi and keep it off.
    By Miko1976 in forum Droid X Tech Support
    Replies: 2
    Last Post: 12-08-2010, 10:46 AM

Search tags for this page

htc rezound has no service

,
htc rezound keeps shutting off
,

htc rezound no service

,
htc rezound says no service
,
htc rezound shutting down
,

htc rezound shutting off

,

htc rezound wont get service

,

my htc rezound has no service

,
verizon htc rezound no service
,

why does my htc rezound not have service

Click on a term to search our site for related topics.

Tags for this Thread

Find us on Google+