Last edited by bcushman; 04-30-2012 at 12:18 PM. Reason: Added info
I found this thread while trying to end my own frustration. I want to use the htc mail because its nicer to look at. I tried all of the listed suggestions with zero success. I used the Gmail app on my incredible. So its not a big deal. Just saying that you are not alone
Hi bcushman, did you find a solution to the problem? i have the same problem on incredible II phone.
i can't delete, modify or add any email account using the "mail" app, factory reset is the what the phone is asking to do
I have the same problem with HTC Rezound. I added a second gmail account to my phone - not the primary gmail account for the phone, but an additional account. It won't automatically sync using the MAIL app, although it seemed to work on the first day I set up the phone. Now the only way I can get it to synch with MAIL is to go into general phone Settings > Accounts & Sync, select this account, and tell it to Sync Now. Then it will deliver email messages to the MAIL app. (I don't have an app named EMAIL - just MAIL and GMAIL.)
It's getting a Login Failed error within the MAIL application itself. When I try to fix it, I get the 401- not authorized message. When I try to delete the account from my phone entirely, the message says I cannot delete it without doing a hard reset because the account is required by some applications. I don't understand why that would happen, though, because this isn't the primary gmail account on the phone.
I already tried clearing the cache and removing the email account from Verizon's backup assistant, but the problem still exists. I just added this secondary gmail account to the GMAIL app and it syncs just fine. So I guess I'll have to use two email apps like the earlier poster in this thread. I don't like that option because the MAIL app is easier for me to use than the GMAIL app.
If anyone has an suggestions other than a hard reset, I would love to hear them.
here is the response i got from HTC:
Unfortunately, the only thing left that I can advise to do would be the factory data reset of the device. Because this will erase all personal data from your device and restore the operating system to a "Like New" state
I have had the exact same problem with the mail app as others have described here. I deleted all the data for the app to start over and both my yahoo and gmail accounts were cleared. I also rebooted the phone before proceeding with setting up the accounts from scratch in the mail app. However, now when I enter the login information from scratch to start over and setup up the accounts anew, I get an error message telling me that I need to turn on the mobile network and presents a Settings button, when I click on the settings button my mobile network is already turned on as I expected. Disabling WiFi, then Mobile network to have only one or both turned on doesn't resolve the issue. The mail accounts work fine in the individual Yahoo and Gmail apps, not just the combined mail app. Also, I'm now running ICS
Found this thread and have the same issue. Just received my new Incredible 4G, coming from the original Incredible.
On my last phone this was not a problem, I was able to add my Gmail account to the HTC mail app without a problem,
Funny thing is I did find I can add my Gmail account IF I put in a bogus name in the "email address" field.
It seems to work so far as it still has a files for "user name and "password" that I put the correct info in.
I can't delete the 1st Gmail account that is in the HTC mail app, but at least I can get my gmails in this app now.